IT Service Desk Support

6 months ago

Taguig, Philippines Eteam Workforce Private Corporation Full time

Title: IT Service Desk SupportContract Duration: 8 monthsWork Arrangement: OnsiteLocation: McKinley West, TaguigSalary Offer: Php46,000 + Php4,000 non taxable allowanceQualifications:· 4 to 6 years of IT Service Desk experience· At least 1 year of experience with ServiceNow ticketing tool· Good communication skills· Amenable to work onsiteJob Description:· Provide user support via Phone, Email and ServiceNow automated ticket channels· Track, categorize, prioritize, and monitor all incidents and request reported to the Service Centre· Monitoring call volumes and trends to identify potential major incidents and problems· Updating users on the status of their incidents and requests as they progress through the lifecycle.· Maintain ownership of logged incidents and request from receipt to closure, communicating to users the progress of all enquiries· Identify recurrent trends and advise the Problem Manager· Liaison with other Service Management Services including Problem and Change Management· Support all Service desk Incidents and requests to meet Service Level Agreements (SLAs)· Maintain a consistent high level of customer service to all stakeholders· Non-Major Incident Mgmt. - Tracking and Monitoring tickets resolution, SLA· VIP Support (including prioritization and working with resolver groups)· Maintain Self Help capability and extend capability to cover additional requests and automated incident resolutions.· Perform initial investigation of incidents and problems and resolve all incidents that do not need to go to a second or third level support team· Follow the Cyber Security Incident Management plan when incidents arise and participate in cyber simulation exercise

  • IT Service Desk Support

    6 months ago

    Taguig, Philippines Eteam Workforce Private Corporation Full time

    Title: IT Service Desk Support Contract Duration: 8 months Work Arrangement: Onsite Location: McKinley West, Taguig Salary Offer: Php46,000 + Php4,000 non taxable allowance Qualifications: · 4 to 6 years of IT Service Desk experience · At least 1 year of experience with ServiceNow ticketing tool · Good communication skills · Amenable to work...

  • IT Service Desk Support

    6 months ago

    Taguig, Philippines Eteam Workforce Private Corporation Full time

    Title: IT Service Desk Support Contract Duration: 8 months Work Arrangement: Onsite Location: McKinley West, Taguig Salary Offer: Php46,000 + Php4,000 non taxable allowance Qualifications: · 4 to 6 years of IT Service Desk experience · At least 1 year of experience with ServiceNow ticketing tool · Good communication skills · Amenable to work...

  • Service Desk Support Specialist

    1 month ago

    Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

    Job SummaryStrategic Networks Inc. is seeking a highly skilled Service Desk Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to and resolve IT system problems in a timely and efficient manner.Provide...

  • IT Service Desk

    5 months ago

    Taguig, Philippines Nityo Infotech Services Philippines Full time

    IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE Location: BGC, Taguig (Hybrid, 10 days onsite per monthSchedule: Shifting / Night ShiftSalary: 30,000 gross + 10,000 completion bonusProject based - 6 months (Subject for extension)Open House Interview: July 09-16, 2024Start Date: July 29, 2024QUALIFICATIONS:-Open for Undergrads, Vocational, Diploma, or...

  • IT Service Desk

    5 months ago

    Taguig, Philippines Nityo Infotech Full time

    URGENT HIRING!!!NITYO INFOTECH IS LOOKING FOR IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDEDSalary: Up to 30,000 PHP GrossLocation: BGC, Taguig (Hybrid)Schedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: July 29, 2024Open House Interview: July 09-16, 2024Other Benefits:HMO and Group Insurance after 1...

  • IT Support Specialist

    4 days ago

    Taguig, National Capital Region, Philippines IT By Design Full time

    Job Title: IT Support SpecialistWe are seeking a skilled and experienced IT professional to join our team at IT By Design. This role focuses on providing top-notch technical support to our clients, ensuring their networks and systems run smoothly.About the RoleAs an IT Support Specialist, you will be responsible for monitoring networks, troubleshooting IT...

  • IT Service Desk

    5 months ago

    Taguig, Philippines Nityo Infotech Services Philippines Full time

    IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE Location: BGC, Taguig (Hybrid, 10 days onsite per month Schedule: Shifting / Night Shift Salary: 30,000 gross + 10,000 completion bonus Project based - 6 months (Subject for extension) Open House Interview: July 09-16, 2024 Start Date: July 29, 2024 QUALIFICATIONS: -Open for Undergrads, Vocational, Diploma,...

  • Service Desk/Technical Support Representative

    5 months ago

    Taguig, Philippines Nityo Infotech Services Philippines Full time

    URGENT HIRING!!!NITYO INFOTECH IS LOOKING FOR:IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDEDSalary: Up to 30,000 PHP Gross + Php 10,000 completion bonusWith shuttle service in Manila AreaLocation: BGC, Taguig (Hybrid, 10 days onsite per monthSchedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: July 29,...

  • IT Service Desk

    3 months ago

    Taguig, Philippines Nityo Infotech Services Philippines Full time

    NITYO INFOTECH IS LOOKING FOR:IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 12 HC NEEDEDSalary: Up to 30,000 PHP Gross + Php 10,000 completion bonusWith shuttle service in Manila AreaLocation: BGC, Taguig (Hybrid, 10 days onsite per monthSchedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: September 24, 2024Open...

  • IT Service Desk

    5 months ago

    Taguig, Philippines Nityo Infotech Services Philippines Full time

    IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE Location: BGC, Taguig (Hybrid, 10 days onsite per month Schedule: Shifting / Night Shift Salary: 30,000 gross + 10,000 completion bonus Project based - 6 months (Subject for extension) Open House Interview: July 09-16, 2024 Start Date: July 29, 2024 QUALIFICATIONS: -Open for Undergrads, Vocational, Diploma,...

  • IT Support Specialist

    5 days ago

    Taguig, National Capital Region, Philippines IT By Design Full time

    We are seeking an IT professional to join our team at IT By Design as a Helpdesk Analyst. This role focuses on providing top-notch support services for our clients, ensuring seamless operation of their networks and resolving technical issues efficiently.Salary: ₱350,000 - ₱500,000 per annum, depending on experience.Job Description:This role involves...

  • Technical Support Specialist

    3 days ago

    Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our IT Service Desk team at Eteam Workforce Private Corporation. This role involves providing exceptional user support via various channels, tracking and resolving incidents, and maintaining a high level of customer service.Key Responsibilities:Provide technical support to users...

  • IT Service Desk Trainer/Lead

    3 weeks ago

    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    About Nityo InfotechWe are a leading provider of IT services and solutions. Our team is dedicated to delivering high-quality support to our customers.Job SummaryWe are seeking a skilled IT Service Desk Trainer/Lead to join our team. As a key member of our training team, you will be responsible for developing and delivering training programs for our IT...

  • IT Service Desk Specialist

    3 weeks ago

    Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

    Strategic Networks Inc.Job Title: IT Service DeskAs an IT Service Desk Agent, you will serve as the first point of contact for resolving IT system related issues. Your goal will be to achieve first-call resolution, escalating issues to second-line support when necessary.Key ResponsibilitiesIT System Problem Handling and Resolution: Respond to or resolve IT...

  • Service Desk/Technical Support Representative

    5 months ago

    taguig city, Philippines Nityo Infotech Services Philippines Full time

    URGENT HIRING!!! NITYO INFOTECH IS LOOKING FOR: IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDED Salary: Up to 30,000 PHP Gross + Php 10,000 completion bonus With shuttle service in Manila Area Location: BGC, Taguig (Hybrid, 10 days onsite per month Schedule: Shifting / Night Shift Project based - 6 months (Subject for extension) Start Date:...

  • IT Service Desk

    3 months ago

    BGC Taguig, Philippines Nityo Infotech Services Philippines Full time

    NITYO INFOTECH IS LOOKING FOR: IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 12 HC NEEDED Salary: Up to 30,000 PHP Gross + Php 10,000 completion bonus With shuttle service in Manila Area Location: BGC, Taguig (Hybrid, 10 days onsite per month Schedule: Shifting / Night Shift Project based - 6 months (Subject for extension) Start Date: September 24,...

  • IT Service Desk

    3 months ago

    BGC Taguig, Philippines Nityo Infotech Services Philippines Full time

    NITYO INFOTECH IS LOOKING FOR: IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 12 HC NEEDED Salary: Up to 30,000 PHP Gross + Php 10,000 completion bonus With shuttle service in Manila Area Location: BGC, Taguig (Hybrid, 10 days onsite per month Schedule: Shifting / Night Shift Project based - 6 months (Subject for extension) Start Date: September 24,...

  • Service Desk/Technical Support Representative

    5 months ago

    taguig city, Philippines Nityo Infotech Services Philippines Full time

    URGENT HIRING!!! NITYO INFOTECH IS LOOKING FOR: IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDED Salary: Up to 30,000 PHP Gross + Php 10,000 completion bonus With shuttle service in Manila Area Location: BGC, Taguig (Hybrid, 10 days onsite per month Schedule: Shifting / Night Shift Project based - 6 months (Subject for extension) Start Date:...

  • IT Service Desk Specialist

    1 month ago

    Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

    Job Title: IT Service DeskAt Strategic Networks Inc., we are seeking a highly skilled and customer-focused IT Service Desk professional to join our team.Key Responsibilities:Provide timely and effective resolution to IT system problems, aiming for first-call resolution and escalating to second-line support when necessary.Coordinate the service desk's unified...

  • IT Service Desk Specialist

    1 day ago

    Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

    About Strategic Networks Inc.Strategic Networks Inc. is a leading provider of innovative IT solutions, committed to delivering exceptional service and support to our customers.Job Title: IT Service Desk SpecialistEstimated Salary: $65,000 - $85,000 per yearJob DescriptionWe are seeking a highly skilled IT Service Desk Specialist to join our team. As the...