IT Service Desk Support

7 months ago

Taguig, Philippines Eteam Workforce Private Corporation Full time

Title: IT Service Desk SupportContract Duration: 8 monthsWork Arrangement: OnsiteLocation: McKinley West, TaguigSalary Offer: Php46,000 + Php4,000 non taxable allowanceQualifications:· 4 to 6 years of IT Service Desk experience· At least 1 year of experience with ServiceNow ticketing tool· Good communication skills· Amenable to work onsiteJob Description:· Provide user support via Phone, Email and ServiceNow automated ticket channels· Track, categorize, prioritize, and monitor all incidents and request reported to the Service Centre· Monitoring call volumes and trends to identify potential major incidents and problems· Updating users on the status of their incidents and requests as they progress through the lifecycle.· Maintain ownership of logged incidents and request from receipt to closure, communicating to users the progress of all enquiries· Identify recurrent trends and advise the Problem Manager· Liaison with other Service Management Services including Problem and Change Management· Support all Service desk Incidents and requests to meet Service Level Agreements (SLAs)· Maintain a consistent high level of customer service to all stakeholders· Non-Major Incident Mgmt. - Tracking and Monitoring tickets resolution, SLA· VIP Support (including prioritization and working with resolver groups)· Maintain Self Help capability and extend capability to cover additional requests and automated incident resolutions.· Perform initial investigation of incidents and problems and resolve all incidents that do not need to go to a second or third level support team· Follow the Cyber Security Incident Management plan when incidents arise and participate in cyber simulation exercise

  • IT Service Desk Support

    7 months ago

    Taguig, Philippines Eteam Workforce Private Corporation Full time

    Title: IT Service Desk Support Contract Duration: 8 months Work Arrangement: Onsite Location: McKinley West, Taguig Salary Offer: Php46,000 + Php4,000 non taxable allowance Qualifications: · 4 to 6 years of IT Service Desk experience · At least 1 year of experience with ServiceNow ticketing tool · Good communication skills · Amenable to work...

  • IT Service Desk

    6 months ago

    Taguig, Philippines Nityo Infotech Full time

    URGENT HIRING!!!NITYO INFOTECH IS LOOKING FOR IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDEDSalary: Up to 30,000 PHP GrossLocation: BGC, Taguig (Hybrid)Schedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: July 29, 2024Open House Interview: July 09-16, 2024Other Benefits:HMO and Group Insurance after 1...

  • Service Desk/Technical Support Representative

    6 months ago

    Taguig, Philippines Nityo Infotech Services Philippines Full time

    URGENT HIRING!!!NITYO INFOTECH IS LOOKING FOR:IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDEDSalary: Up to 30,000 PHP Gross + Php 10,000 completion bonusWith shuttle service in Manila AreaLocation: BGC, Taguig (Hybrid, 10 days onsite per monthSchedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: July 29,...

  • IT Service Desk

    4 months ago

    Taguig, Philippines Nityo Infotech Services Philippines Full time

    NITYO INFOTECH IS LOOKING FOR:IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 12 HC NEEDEDSalary: Up to 30,000 PHP Gross + Php 10,000 completion bonusWith shuttle service in Manila AreaLocation: BGC, Taguig (Hybrid, 10 days onsite per monthSchedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: September 24, 2024Open...

  • Technical Support Specialist

    1 month ago

    Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our IT Service Desk team at Eteam Workforce Private Corporation. This role involves providing exceptional user support via various channels, tracking and resolving incidents, and maintaining a high level of customer service.Key Responsibilities:Provide technical support to users...

  • IT Service Desk Trainer/Lead

    2 months ago

    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    About Nityo InfotechWe are a leading provider of IT services and solutions. Our team is dedicated to delivering high-quality support to our customers.Job SummaryWe are seeking a skilled IT Service Desk Trainer/Lead to join our team. As a key member of our training team, you will be responsible for developing and delivering training programs for our IT...

  • IT Service Desk

    4 months ago

    BGC Taguig, Philippines Nityo Infotech Services Philippines Full time

    NITYO INFOTECH IS LOOKING FOR: IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 12 HC NEEDED Salary: Up to 30,000 PHP Gross + Php 10,000 completion bonus With shuttle service in Manila Area Location: BGC, Taguig (Hybrid, 10 days onsite per month Schedule: Shifting / Night Shift Project based - 6 months (Subject for extension) Start Date: September 24,...

  • Service Desk/Technical Support Representative

    6 months ago

    taguig city, Philippines Nityo Infotech Services Philippines Full time

    URGENT HIRING!!! NITYO INFOTECH IS LOOKING FOR: IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDED Salary: Up to 30,000 PHP Gross + Php 10,000 completion bonus With shuttle service in Manila Area Location: BGC, Taguig (Hybrid, 10 days onsite per month Schedule: Shifting / Night Shift Project based - 6 months (Subject for extension) Start Date:...

  • Service Desk/Technical Support Representative

    6 months ago

    taguig city, Philippines Nityo Infotech Services Philippines Full time

    URGENT HIRING!!! NITYO INFOTECH IS LOOKING FOR: IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDED Salary: Up to 30,000 PHP Gross + Php 10,000 completion bonus With shuttle service in Manila Area Location: BGC, Taguig (Hybrid, 10 days onsite per month Schedule: Shifting / Night Shift Project based - 6 months (Subject for extension) Start Date:...

  • IT Service Desk

    4 months ago

    BGC Taguig, Philippines Nityo Infotech Services Philippines Full time

    NITYO INFOTECH IS LOOKING FOR: IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 12 HC NEEDED Salary: Up to 30,000 PHP Gross + Php 10,000 completion bonus With shuttle service in Manila Area Location: BGC, Taguig (Hybrid, 10 days onsite per month Schedule: Shifting / Night Shift Project based - 6 months (Subject for extension) Start Date: September 24,...

  • Customer Support Expert

    1 month ago

    Taguig, National Capital Region, Philippines Cobden & Carter International Full time

    Service Desk/Case Management Japanese Bilingual SupportWe are seeking a skilled Customer Support Expert to join our Global Support Operations Team. As the first point of contact for customers, you will be responsible for providing exceptional support via email, phone, or portal.Key Responsibilities:Respond to customer inquiries and create cases for technical...

  • IT Service Desk Training and Leadership Position

    4 weeks ago

    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Job DescriptionNityo Infotech is a leading technology company seeking talented individuals to join our team as IT Service Desk Trainers/Leads. We are looking for passionate professionals who can effectively train and lead our service desk team.Key Responsibilities:Develop and implement training programs for the service desk teamProvide guidance and support...

  • Service Desk Operations Specialist

    1 month ago

    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech is a dynamic and fast-growing organization with a strong commitment to delivering exceptional IT services. We are currently seeking a skilled Service Desk Analyst to join our team.About the RoleThis role offers a unique opportunity for an individual to leverage their technical expertise, problem-solving skills, and excellent communication...

  • Tech Support Specialist

    3 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    At TASQ Staffing Solutions, we offer a competitive salary range of $80,000 - $110,000 per year.Job DescriptionWe are seeking an experienced Tech Support Specialist to join our IT Service Desk team. As a key member of our team, you will be responsible for providing technical support and service to all users, as well as providing technical assistance for the...

  • Multilingual Service Desk Support Specialist

    2 months ago

    Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job SummaryAt Gratitude Philippines, we are looking for a skilled Multilingual Service Desk Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues in a timely and professional manner.Key Responsibilities:Receive and respond to user inquiries and requests...

  • Service Desk Analyst

    7 months ago

    Taguig, Philippines Nityo Infotech Full time

    Qualifications: - At least 1-2 years Experience at Service Desk or any relevant position - Must have good communication skills - Amenable to work at night shift schedule

  • Service Desk Analyst

    7 months ago

    Taguig, Philippines Nityo Infotech Full time

    Qualifications:- At least 1-2 years Experience at Service Desk or any relevant position- Must have good communication skills- Amenable to work at night shift schedule

  • Service Desk Analyst

    7 months ago

    Taguig, Philippines Nityo Infotech Full time

    Qualifications: - At least 1-2 years Experience at Service Desk or any relevant position - Must have good communication skills - Amenable to work at night shift schedule

  • IT Help Desk

    6 months ago

    Taguig, Philippines Nityo Infotech Full time

    URGENT HIRING!!! NITYO INFOTECH IS LOOKING FOR IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDED Salary: Up to 30,000 PHP Gross Location: BGC, Taguig (Hybrid) Schedule: Shifting / Night Shift Project based - 6 months (Subject for extension) Start Date: July 29, 2024 Open House Interview: July 09-16, 2024 Other Benefits: HMO and Group...

  • Thai Bilingual IT

    1 month ago

    Taguig, Philippines Tasq Staffing Solutions Full time

    Job opportunity for Thai Bilingual IT Service Desk Analyst | Taguig, OnsiteStart date: January 6, 2025Basic Qualifications:- Can speak in Thai English language- 1-year technical support experience (can be TSR experience)