Technical Support Professional
1 month ago
We are seeking a highly skilled Technical Support Professional - Application Engineer to join our team in Eastwood, QC. As a key member of our Technical Support Team, you will be responsible for providing production support, diagnosing system issues, and driving incident resolution with a proactive approach focused on prevention.
About the Role:
- Serve as a Systems/Technical Support Analyst within the Technical Support Team
- Diagnose and resolve system issues, analyze system performance and availability
- Drive incident resolution with a proactive approach focused on prevention
- Take charge of production monitoring and control
- Support UAT Testing and troubleshoot customer-facing issues
- Answer, troubleshoot, and resolve various technical issues escalated through the ticketing system
- Contribute to the knowledge base and develop training programs on support-related tools and processes
- Collaborate with SMEs to improve technical documentation
- Provide technical support and training to end-users on system use
- Enhance internal processes and participate in on-call coverage
About You:
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (relevant experience may substitute for a degree)
- 4+ years of relevant work experience in Technical and/or Application Support with strong knowledge of API monitoring and troubleshooting
- Mid-level to advanced experience with databases, SQL, and APIs, including ability to create queries, troubleshoot JSON, REACT, and REST APIs
- Proficiency in Python and PostgreSQL
- Knowledge of networking architectures and protocols
- Experience working with AWS Services such as CloudWatch
Benefits:
- Competitive salary range: $85,000 - $110,000 per year
- A comprehensive benefits package including healthcare coverage, paid time-off, group life insurance, and performance bonuses
- Flexible work arrangements and career growth opportunities
Why Choose Us:
We offer a collaborative and inclusive work environment, a positive company culture, and a chance to make a meaningful impact in your career. If you are passionate about technology and dedicated to delivering exceptional support, we encourage you to apply for this exciting opportunity.
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