Technical Onboarding Specialist

3 weeks ago


Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time
Job Overview
===========================

At Intelligent Technical Solutions (ITS), we seek a skilled Technical Onboarding Specialist to join our team. This role is a fantastic opportunity to work with cutting-edge technology solutions and deliver exceptional onboarding experiences to our clients.

**About the Role**
-----------------

As a Technical Onboarding Specialist, you will be responsible for ensuring seamless client transitions and empowering them with the knowledge to maximize the benefits of our technology solutions. You will work closely with project managers, support teams, and sales departments to drive client satisfaction and timely deployments.

**Responsibilities**
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* Drive Client Satisfaction: Provide outstanding onboarding experiences, earning high client satisfaction ratings and fostering long-term partnerships.
* Timely Deployments: Ensure on-time deployment and configuration of technology solutions for new clients, exceeding expectations and minimizing disruptions.
* Effective Knowledge Transfer: Deliver comprehensive training sessions that result in clients' proficient utilization of our solutions, driving productivity and success.
* Collaborate with cross-functional teams to identify and address technical challenges during the onboarding process.

**Requirements**
----------------

* Strong technical background with expertise in systems configuration and troubleshooting.
* Excellent communication skills to effectively interact with clients and internal teams.
* Proactive problem-solving abilities to address technical challenges during the onboarding process.
* Attention to detail in documenting onboarding activities and generating insightful reports.
* Collaborative mindset to work closely with project managers, support teams, and sales departments.
* Prior experience in client onboarding or related roles is highly desirable.

**Work Environment**
------------

* Remote work setup with a home office that meets the requirements of a working computer, stable internet connection, quality headset, mobile phone, HD webcam, and 2nd monitor.
* Ability to work full-time 40 hours a week from Monday to Friday, Pacific Standard Time (PST).
* Ability to pass online behavior and cognitive assessments.
* Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
* Ability to provide NBI Clearance (for PH applicants).

**Compensation & Benefits**
-------------------------

* Pay rate starts at $10.00/hr and varies by experience and location.
* Paid US Holidays
* Night Shift Bonus
* Paid Time Off (15 Vacation Days per year)
* Comprehensive Health Plans / HMO (Employee & Dependent/s)
* Life and Accident Insurance
* Accident and Disability Coverage
* Company-paid training and certification
* Health & Wellness Program
* Dental & Vision
* Salary Advancement

**Location**
------

This role is open to remote applicants from various locations. As we are a remote-first company, you will have the flexibility to work from anywhere with a stable internet connection.

**Estimated Salary**: $40,000 - $60,000 per year

If you are a motivated and detail-oriented individual with a passion for delivering exceptional onboarding experiences, we encourage you to apply for this exciting opportunity.

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