Technical Onboarding Specialist

2 months ago

Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time
Job Overview
===========================

At Intelligent Technical Solutions (ITS), we seek a skilled Technical Onboarding Specialist to join our team. This role is a fantastic opportunity to work with cutting-edge technology solutions and deliver exceptional onboarding experiences to our clients.

**About the Role**
-----------------

As a Technical Onboarding Specialist, you will be responsible for ensuring seamless client transitions and empowering them with the knowledge to maximize the benefits of our technology solutions. You will work closely with project managers, support teams, and sales departments to drive client satisfaction and timely deployments.

**Responsibilities**
-----------------

* Drive Client Satisfaction: Provide outstanding onboarding experiences, earning high client satisfaction ratings and fostering long-term partnerships.
* Timely Deployments: Ensure on-time deployment and configuration of technology solutions for new clients, exceeding expectations and minimizing disruptions.
* Effective Knowledge Transfer: Deliver comprehensive training sessions that result in clients' proficient utilization of our solutions, driving productivity and success.
* Collaborate with cross-functional teams to identify and address technical challenges during the onboarding process.

**Requirements**
----------------

* Strong technical background with expertise in systems configuration and troubleshooting.
* Excellent communication skills to effectively interact with clients and internal teams.
* Proactive problem-solving abilities to address technical challenges during the onboarding process.
* Attention to detail in documenting onboarding activities and generating insightful reports.
* Collaborative mindset to work closely with project managers, support teams, and sales departments.
* Prior experience in client onboarding or related roles is highly desirable.

**Work Environment**
------------

* Remote work setup with a home office that meets the requirements of a working computer, stable internet connection, quality headset, mobile phone, HD webcam, and 2nd monitor.
* Ability to work full-time 40 hours a week from Monday to Friday, Pacific Standard Time (PST).
* Ability to pass online behavior and cognitive assessments.
* Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
* Ability to provide NBI Clearance (for PH applicants).

**Compensation & Benefits**
-------------------------

* Pay rate starts at $10.00/hr and varies by experience and location.
* Paid US Holidays
* Night Shift Bonus
* Paid Time Off (15 Vacation Days per year)
* Comprehensive Health Plans / HMO (Employee & Dependent/s)
* Life and Accident Insurance
* Accident and Disability Coverage
* Company-paid training and certification
* Health & Wellness Program
* Dental & Vision
* Salary Advancement

**Location**
------

This role is open to remote applicants from various locations. As we are a remote-first company, you will have the flexibility to work from anywhere with a stable internet connection.

**Estimated Salary**: $40,000 - $60,000 per year

If you are a motivated and detail-oriented individual with a passion for delivering exceptional onboarding experiences, we encourage you to apply for this exciting opportunity.

  • Senior Onboarding Specialist

    3 weeks ago

    Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    We are seeking a highly skilled Senior Onboarding Specialist to join our team at Intelligent Technical Solutions (ITS). This role is responsible for delivering exceptional onboarding experiences, ensuring seamless client transitions, and empowering clients with the knowledge to maximize the benefits of our technology solutions.Job DescriptionAs a Senior...

  • Technical Solutions Onboarding Expert

    1 month ago

    Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    OverviewAt Intelligent Technical Solutions (ITS), we are dedicated to delivering exceptional onboarding experiences for our clients. As a Client Transitions Project Engineer, you will play a crucial role in ensuring seamless client transitions and empowering them with the knowledge to maximize the benefits of our technology solutions.SalaryThe pay rate for...

  • Technical Solutions Delivery Expert

    7 days ago

    Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    About Intelligent Technical Solutions (ITS)At ITS, we strive to deliver exceptional onboarding experiences for our clients, ensuring seamless transitions and empowering them with the knowledge to maximize the benefits of our technology solutions. As a Client Transitions Project Engineer, you will play a crucial role in achieving this mission.**Salary:** Our...

  • Technical Billing Specialist

    3 weeks ago

    Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    Job OverviewAs a Technical Billing Specialist at Intelligent Technical Solutions, you will play a vital role in supporting the organization's purchasing and client billing processes. Your primary responsibility will be to ensure that all invoices are accurately generated, reviewed, and sent to clients on time.Key ResponsibilitiesInvoice Preparation: Prepare...

  • Talent Acquisition and Onboarding Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines J.C. Piñon Construction Inc Full time

    About UsJ.C. Piñon Construction Inc is a leading construction company in Metro Manila, known for its commitment to excellence and innovation.Job SummaryWe are seeking an experienced Talent Acquisition and Onboarding Specialist to join our team. This is a full-time position responsible for managing the end-to-end recruitment process, from sourcing and...

  • SAP Business One Technical Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines DynamIQ Enterprise Solution Inc. Full time

    **Job Title:** SAP Business One Technical Specialist We are seeking an experienced SAP Business One technical specialist to join our team at DynamIQ Enterprise Solution Inc. **Estimated Salary Range:** $60,000 - $80,000 per year **About the Role: As a SAP Business One technical specialist, you will be responsible for providing technical support to users...

  • Technical Specialist for IT Support

    2 weeks ago

    Makati City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    Intelligent Technical Solutions (ITS) is a dynamic and growing company seeking an experienced Technician I to join our team. As a remote IT support specialist, you will play a critical role in providing top-notch technical assistance to our clients.Job Description:This full-time position requires a collaborative problem-solver with excellent customer service...

  • Implementation Team Lead

    1 month ago

    Makati City, National Capital Region, Philippines KMC Solutions Inc Full time

    Job DescriptionKMC Solutions Inc is seeking an experienced Implementation Team Lead to join our Customer Success team. In this role, you will be responsible for leading the deployment of our platform for customers, ensuring successful onboarding and adoption of our solutions.Main Responsibilities:Team Management: Manage a team of implementation specialists,...

  • Technical Quality Assurance Specialist

    4 weeks ago

    Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    About Intelligent Technical SolutionsIntelligent Technical Solutions (ITS) is a leading provider of technical support services, committed to delivering exceptional quality and customer satisfaction.

  • Quality Assurance Specialist

    2 months ago

    Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    Job Title: Quality Assurance SpecialistAt Intelligent Technical Solutions (ITS), we are looking for a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of service provided by our technical support team.Key Responsibilities:Monitor calls and tickets to ensure high-quality...

  • Technical Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    We are seeking an experienced Technical Support Specialist to join our team at Intelligent Technical Solutions (ITS). As an IT Solutions Expert, you will play a critical role in providing exceptional technical support to our clients. Your expertise will be pivotal in resolving complex technical issues, ensuring seamless IT operations, and maintaining the...

  • Customer Service Technical Specialist

    4 weeks ago

    Quezon City, National Capital Region, Philippines DynamIQ Enterprise Solution Inc. Full time

    DynamIQ Enterprise Solution Inc. is seeking a skilled Customer Service Technical Specialist to join our team.About the RoleThis is a full-time position responsible for providing exceptional technical support to SAP Business One users.We are looking for someone with strong analytical and problem-solving skills, as well as excellent communication and...

  • Technical Project Manager

    1 month ago

    Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    About Intelligent Technical Solutions (ITS)We're a dynamic and expanding company seeking a skilled Project Manager to join our team. As a key player in delivering successful projects, you'll utilize your expertise in customer service, problem-solving, and attention to detail.

  • SAP Business One Technical Support Specialist

    2 months ago

    Quezon City, National Capital Region, Philippines DynamIQ Enterprise Solution Inc. Full time

    Job DescriptionAt DynamIQ Enterprise Solution Inc., we are seeking a highly skilled and experienced SAP Business One Technical Support Specialist to join our team.Responsibilities• Provide expert technical support to SAP Business One users via phone, email, or ticketing system.• Analyze and diagnose user-reported SAP Business One implementation,...

  • Technical IT Support Specialist

    4 weeks ago

    Quezon City, National Capital Region, Philippines VCC Link Inc. Full time

    Job Title: Technical IT Support SpecialistWe are seeking a highly skilled and experienced Technical IT Support Specialist to join our team at VCC Link Inc. as an IT Support Admin.

  • Technical Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines ZENSHIN SYSTEMS CORPORATION Full time

    Job DescriptionAt ZENSHIN SYSTEMS CORPORATION, we are seeking a highly skilled Technical Specialist to join our team.Responsibilities:Monitor Printer Service Requests: The successful candidate will be responsible for monitoring and resolving printer service requests in a timely manner.Analyze Technical Issues: Our ideal candidate will have excellent...

  • Technical Service Specialist for IT Solutions

    4 weeks ago

    Makati City, National Capital Region, Philippines Drake International Phils. Full time

    Drake International Phils. is seeking a highly skilled Technical Service Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of their IT systems.About the RoleThis is a unique opportunity to work with a dynamic company that values innovation and...

  • Technical Workday Specialist

    4 weeks ago

    Quezon City, National Capital Region, Philippines Nityo Infotech Full time

    Company Overview:Nityo Infotech is a technology-driven organization dedicated to delivering cutting-edge solutions that cater to the evolving needs of our clients. Salary: The estimated annual salary for this role ranges from $90,000 to $140,000 depending on location and experience.Job Description:We are seeking an experienced Technical Workday Specialist...

  • Technical Support Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

    Job DescriptionWe are seeking a skilled and enthusiastic Technical Support Specialist to join our Neksjob Philippines team.As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers. Your excellent communication skills, combined with your technical expertise, will enable you to effectively troubleshoot and...

  • Technical Support Specialist

    4 weeks ago

    Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Manpower Core Group Inc.