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Senior Service Delivery Expert

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Cebu City, Central Visayas, Philippines RISE Internet Full time

Job Description

The successful candidate will be responsible for the overall daily management of assigned teams, BAU projects, and ongoing work. This involves spearheading project approaches with stakeholders and preparing realistic project plans, including scope, schedule, quality, risk, and communication plans.

  • Monitoring costs, times, quality, and resources used and taking action when these exceed agreed tolerances.
  • Spearheading and facilitating activities in implementation and other teams to ensure accuracy in planning and execution.
  • Acting as the point of escalation for project road blockers and other BAU project issues affecting project timelines and overall success.
  • Supervising and coaching team members to develop targeted skills and capabilities aligned with team and individual goals.
  • Allocating routine tasks or project work and monitoring progress against agreed quality and performance criteria.
  • Analyzing service delivery performance to identify actions required to maintain or improve levels of service.
  • Initiating and reporting on actions to maintain or improve levels of service.
  • Maintaining standards on safety, commissioning, and practices in the implementation activities of the project team.