Service Delivery Director

2 weeks ago


Cebu City, Central Visayas, Philippines Wipro Full time
Service Delivery Director Job Summary

We are seeking an experienced Service Delivery Director to lead our customer experience and support services.

This role is responsible for:

  • Supervising and directing customer experience and support services activities.
  • Producing, monitoring, and evaluating KPI reporting.
  • Supporting customer retention and developing store sales strategies.
  • Disseminating sales and marketing information to team members.
Responsibilities

The Service Delivery Director will:

  • Ensure prompt, courteous, and professional service to customers.
  • Execute training and maintain department workflows.
  • Provide technical support and resolve customer complaints in a timely manner.
  • Direct, develop, and appraise associate performance.
  • Analyze reports, including process dashboards and team performance reports.


  • Cebu City, Central Visayas, Philippines Vervent Full time

    Technical Service Delivery DirectorVervent is seeking a seasoned Technical Service Delivery Director to lead our help desk team and drive technical excellence.The ideal candidate will have extensive experience in IT support, help desk management, and technical service delivery.Key Responsibilities:Leading a team of IT support specialists and providing...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    We are seeking a highly skilled and experienced Service Delivery Director to join our team at Neksjob. As an Engagement Supervisor, you will be responsible for providing exceptional customer service, including post-sale technical and/or non-technical support to business and end-consumer customers.Job SummaryThis is a challenging and rewarding role that...


  • Cebu City, Central Visayas, Philippines TeleTech Holdings, Inc. Full time

    Job Description - Director, Service Delivery (0410E)Director, Service DeliveryBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Director - Service Delivery working onsite in Cebu, Philippines, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingLooking for an...


  • Cebu City, Central Visayas, Philippines beBee Careers Full time

    We are seeking a Service Delivery Director to lead our Client Services team in delivering exceptional service to our clients.Job DescriptionThis role involves managing a team of Client Service Officers, ensuring that all client needs are met and exceeded. The successful candidate will work closely with the leadership team to develop and implement strategies...


  • Cebu City, Central Visayas, Philippines Infinnum Inc. Full time

    Project Delivery DirectorWe are looking for an experienced Project Delivery Director to lead our project management efforts, ensuring timely and within-budget delivery of projects.About the RoleThe ideal candidate will have at least 5 years of experience in project management, with a strong focus on process improvement and team leadership.Key...


  • Cebu City, Central Visayas, Philippines RecruiterPH Full time

    Customer Service DirectorRecruiterPH seeks a Customer Service Director to oversee the entire customer service operation.Main Responsibilities:Overall responsibility for achieving Client's service level expectations and maintaining high-quality delivery.Responsible for improvement initiatives and enhancing complaints intake and management process...


  • Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time

    Job RoleWe are seeking a highly skilled Service Delivery Executive to join our team at Lexmark Research & Development Corporation.The ideal candidate will have significant interaction with customers in an operations/service delivery role, handling issue resolution, general service delivery concerns, and escalation management.Key ResponsibilitiesResponsible...


  • Cebu City, Central Visayas, Philippines TTEC Customer Care Management Philippines Inc Full time

    What You'll be DoingLooking for an opportunity to manage client relationships? Do you have a passion to motivate others? You'll work closely with clients to discuss goals and needs, ensure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. You'll ensure a healthy, continuous...


  • Cebu City, Central Visayas, Philippines TTEC Customer Care Management Philippines Inc Full time

    What You'll be DoingLooking for an opportunity to manage client relationships? Do you have a passion to motivate others? You'll work closely with clients to discuss goals and needs, ensure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. You'll ensure a healthy, continuous...


  • Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time

    Job SummaryWe are seeking a highly skilled Central Site Services Director to join our team at Lexmark Research & Development Corporation.The ideal candidate will have significant interaction with customers in an operations/service delivery role, handling issue resolution, general service delivery concerns, and escalation management.Key...


  • Cebu City, Central Visayas, Philippines beBee Careers Full time

    About This RoleWe are seeking an experienced professional to join our team as a Service Excellence Manager. In this role, you will be responsible for driving excellence in GEC service delivery within the service area, positioning GEC in the global business as a centre of excellence, and supporting the implementation of the global S&A strategy.Key...


  • Cebu City, Central Visayas, Philippines TTEC Customer Care Management Philippines Inc Full time

    Job OverviewThis is a senior management role where you will oversee client relationships and lead a team to ensure seamless service delivery. You will be the face of TTEC, responsible for building and maintaining strong relationships with clients, driving business growth, and continuously improving processes.Duties and ResponsibilitiesClient Management:...


  • Cebu City, Central Visayas, Philippines Arcadis Full time

    We are seeking a Cost and Commercial Director, Project Delivery to join our project delivery team. As a key member of our team, you will be responsible for leading the development and implementation of cost and commercial strategies across multiple projects.Key Responsibilities:Develop and implement cost and commercial strategies that align with the...


  • Cebu City, Central Visayas, Philippines Fujitsu Philippines Global Delivery Center Full time

    Fujitsu Philippines Global Delivery Center is a leading provider of IT services in the Asia-Pacific region. As part of Fujitsu Limited Japan, we have 80 years of rich history and a global network of experts.The role of Global Delivery Center Project Specialist is crucial in delivering high-quality services to our clients. This involves working as part of a...


  • Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full time

    About the Role:As a Service Delivery Coordinator, you will work closely with Customer Care Managers, Service Delivery Managers, and Team Leaders to drive operational excellence and deliver exceptional results.Your primary responsibilities will include providing updates on real-time issues and key performance metrics, handling additional tasks and projects as...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    Job Description:The IT Service Delivery Lead will oversee the delivery of IT services, focusing on ensuring high-quality service levels and meeting customer expectations.Main Responsibilities:Service Delivery: Oversee the delivery of IT services, ensuring timely and effective resolution of customer issues.Collaboration: Collaborate with support teams, field...


  • Cebu City, Central Visayas, Philippines Datamatics Full time

    Customer Service Director - We're looking for a seasoned professional to lead our customer service team. The ideal candidate will have a strong background in customer support, sales support, or other contact center roles. Key responsibilities include training, guiding, and monitoring employee performance, as well as providing weekly and monthly team reports.


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Neksjob Corporation is looking for a highly skilled Service Delivery Supervisor to oversee the delivery of exceptional customer experiences.Key Accountabilities:Lead a team to deliver high-quality customer service and support.Analyze customer feedback to identify areas for improvement.Develop and implement processes to improve customer satisfaction and...


  • Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time

    We are seeking a skilled Service Delivery Expert to join our team at Work Avenue and Business Solutions Incorporated.Job Overview:As a Service Delivery Expert, you will play a crucial role in ensuring that our clients receive exceptional service and support. Your strong communication skills, basic web navigation skills, and willingness to work on holidays...


  • Angeles City, Central Luzon, Philippines Majorel Full time

    Operations Director - CX DeliveryWe're looking for an experienced Operations Director - CX Delivery to join our team. As a key member of our leadership team, you will be responsible for overseeing the delivery of customer experience (CX) across multiple channels and geographies.Key Responsibilities:Develop and implement strategies to improve service quality,...