Service Delivery Manager

Direct message the job poster from VISEO ASIA.The Service Delivery Manager will lead our delivery center in Cebu. Manage teams, manage relationships with customers and stakeholders, prioritize objectives, and implement strategies to achieve company initiatives as part of the leadership team.Responsibilities:Oversee day-to-day operations, ensuring smooth...

At TDCX Philippines, we are looking for a skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for driving business growth and improving customer satisfaction.The ideal candidate will have a minimum of 2 years in college, preferably a bachelor's degree, and 3-5 years of experience in an operations...

Job DescriptionThe Central Site Operations Specialist plays a critical role in managing and executing contracted managed services as defined by the customer's Statement of Work (SOW). This centralized position works closely with customer contacts, 3rd party partners, and Lexmark resources to execute defined services.Duties and Responsibilities:Manage all...

We are looking for a seasoned Service Delivery Head to join our team at Wipro Digital Operations and Platforms. The successful candidate will be responsible for overseeing the operations of multiple lines of business, ensuring seamless execution of delivery of work across one or more lines of business.Main Responsibilities:Develop, implement, and optimize...

Service Delivery Manager | Insurance | CebuThis position is responsible for providing frontline leadership support and management of call center operations. Duties include:Meeting call center key performance indicatorsMaintaining a staff of capable Supervisors on the call center floorProviding recruitment communicationWorking closely with the...

The Operations Manager is responsible for overseeing operations execution at the program level. The Operations Manager works closely with Team Leads and Workflow Leads to ensure operational program success by identifying and tracking contractual SLA and KPI performance, setting objectives and improvement plans to ensure goals are met. The Operations Manager...

About the RoleAs a Service Delivery Expert at TASQ Staffing Solutions, you will play a critical role in ensuring seamless service delivery to our clients. We are seeking a highly skilled and experienced professional with a strong background in team lead roles and BPO settings.The ideal candidate will have a college degree or equivalent, a minimum of 2 years...

Job DescriptionWe are seeking an experienced Service Delivery Lead to join our team. In this role, you will be responsible for managing collection operations and customer servicing processes on a day-to-day basis.You will independently resolve outstanding issues and communicate/escalate problems to Senior Management.This is a challenging opportunity to drive...

We are looking for an experienced Client Delivery Manager to join our team at VA Platinum Pty Ltd Inc. As a Client Delivery Manager, you will be responsible for ensuring the delivery of high-quality service and strong engagement with both clients and virtual assistants (VAs).About the RoleThe ideal candidate will have at least 2 years of experience in a...

We are looking for a seasoned Service Delivery Manager to join our team. As a key leader, you will play a critical role in shaping our service delivery strategy and driving business results.You will be responsible for managing a team of agents, developing strategies to improve performance, and collaborating with cross-functional teams to ensure alignment and...

Job DescriptionThe Senior Operations Manager will lead the delivery teams to understand customer goals and key performance metrics.Key Responsibilities:Manage service delivery and qualityLead delivery teamsDevelop and maintain relationshipsDrive revenue growthRequirements:Minimum 9 years of experience in BPO operationsTravel process experience...

We're seeking a talented Delivery Support Manager to join our team! As a key member of our operations team, you'll be responsible for managing driver relationships, optimizing delivery routes, and resolving any operational issues that may arise.Your key responsibilities will include developing and implementing strategies to improve driver satisfaction and...

Job Description - Director, Service Delivery (0410E)Director, Service DeliveryBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Director - Service Delivery working onsite in Cebu, Philippines, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingLooking for an...

**Job Summary**We are looking for an experienced Deputy Manager to lead our customer service team in Cebu. As a key member of our team, you will be responsible for maintaining high standards of service delivery and driving team performance.**Responsibilities:**Responsible for maintaining various matrices defined by the clientHandle customer complaints and...

As a Program Management Specialist at Conduent, you will play a critical role in leading a team to achieve business objectives. Your expertise in program management will enable us to deliver high-quality services to our clients.About the JobLead a team to achieve business goals.Manage performance appraisals and compensation reviews.Develop training programs...

Job OverviewWe are seeking a seasoned Service Delivery Director to lead our team in delivering exceptional customer experiences. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our client-facing teams.Key ResponsibilitiesManage client relationships and ensure alignment with business goalsMotivate...

On-site - Cebu 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionOutsourcing Service Delivery TasksProcess PurposeTo improve efficiency in order updates and manage the increasing complexity of order support for in-house staff by outsourcing standardized tasks to CallTek.Process ScopeOutsourcing service delivery tasks, including order processing,...

Requirements:To be successful in this role, you will need:A minimum of 10-12 years of customer experience (non-FS) or Fintech CX or Intl. Banking CXAt least 9 years of experience in banking contact center opsExcellent oral and written communication and listening skillsGood interpersonal & people management skills with good problem-solving approachExperience...

On-site - Cebu 3-5 Yrs Exp Diploma Full-timeJob DescriptionThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a...

Job OverviewWe are looking for an experienced IT Service Delivery Associate to join our team at Gratitude Philippines. As a key member of our support team, you will be responsible for delivering high-quality technical support services to our clients.Key Responsibilities:Resolving IT issues related to hardware, software, and network connectivity.Configuring...