IT Service Delivery Expert

2 weeks ago

Cebu City, Central Visayas, Philippines Optum, a UnitedHealth Group Company Full time

We're excited to offer a unique opportunity for an IT Service Desk Analyst to join our team at Optum, a UnitedHealth Group Company. In this role, you'll have the chance to develop your skills and knowledge in areas such as IT service management, incident management, and problem management.

About the Team

You'll be part of a dynamic team that's passionate about delivering exceptional customer service and ensuring the highest levels of quality and efficiency in our IT services. We're a collaborative and supportive environment where you can grow and develop your career.

Key Responsibilities:

  • Provide technical support to the enterprise, third-party vendors, patients, and clients through various support channels.
  • Develop and maintain technical documentation and training materials.
  • Collaborate with internal stakeholders to improve IT service delivery and overall customer experience.
  • Participate in ongoing training and development to stay up-to-date with the latest technologies and best practices.
Requirements

To be successful in this role, you'll need:

  • 2+ years of experience as an IT Service Desk analyst.
  • Knowledgeable in ticketing tools like ServiceNow.
  • Knowledgeable in remote tool applications, O365 applications, and telephony system.
  • In-depth knowledge and hands-on experience supporting various applications and/or IT Service Desk tools and systems.
  • Excellent analytical and problem-solving skills.
Benefits

We offer a comprehensive benefits package, including:

  • Market Competitive Pay Levels.
  • Retirement Plan.
  • Medical Plan (HMO) from Day 1 of employment.
  • Dental, Medical, and Optical Reimbursements.
  • Life and Disability Insurance.
  • Paid Time-Off Benefits.
  • Sick Leave Conversion.
  • Tuition Fee Reimbursement.
  • Employee Assistance Program (EAP).
  • Annual Performance Based Merit Increases.
  • Employee Recognition.
  • Training and Staff Development.
  • Employee Referral Program.
  • Employee Volunteerism Opportunity.
  • All Mandatory Statutory Benefits.

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