Customer Support Representative

11 hours ago


Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

Discover a challenging and rewarding career as a Customer Support Representative with Nityo Infotech Services Philippines. As a key member of our team, you will be responsible for providing top-notch support to our clients, ensuring their satisfaction and loyalty.

Key Responsibilities:

  • To handle customer inquiries and concerns via phone or email in a professional and courteous manner.
  • To provide solutions to customer issues promptly and efficiently, escalating complex problems to senior representatives when necessary.
  • To maintain accurate records of customer interactions, including complaints, compliments, and suggestions.
  • To contribute to the development and implementation of customer support processes and procedures.
  • To participate in training and development programs to enhance skills and knowledge.

Requirements:

  • A degree in any field from a recognized institution.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Basic knowledge of MS Office applications.
  • Able to work night shifts and flexible schedules.

Benefits:

  • A competitive salary package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including health insurance and paid time off.


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