Customer Service Representative for Frontline Support
1 month ago
At Metacom, we're looking for a talented Customer Service Representative to join our frontline support team. In this role, you'll be responsible for resolving customer issues in a timely and efficient manner.
We strive to deliver exceptional customer service, and as a key member of our team, you'll play a vital role in achieving this goal. Your primary responsibility will be to respond to customer inquiries and resolve their issues on the first call or contact whenever possible.
If escalation is necessary, you'll follow established procedures to ensure that customers receive the best possible support. Additionally, you'll complete and maintain all applicable paperwork and records related to customer interactions.
As a Customer Service Representative at Metacom, you'll have the opportunity to develop your skills in effective listening and questioning techniques. By doing so, you'll be able to understand customers' requirements and provide tailored solutions to meet their needs.
This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you're passionate about delivering excellent customer service and are eager to take on new challenges, we encourage you to apply.
The estimated salary range for this position is between $40,000 and $60,000 per annum, depending on location and experience.
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