Customer Support Representative

1 month ago

Quezon City, National Capital Region, Philippines Neksjob Full time

Neksjob is seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative - Electronics Specialist.

This role is perfect for those who enjoy problem-solving, are passionate about technology, and thrive in fast-paced environments. As a Customer Support Representative - Electronics Specialist, you will be the first point of contact for customers seeking assistance with their electronic devices.

**Job Responsibilities:**

  • Answer inbound calls from customers: Respond promptly and professionally to customer inquiries via phone, addressing their concerns and resolving issues efficiently.
  • Provide accurate information: Offer detailed explanations about product features, specifications, troubleshooting tips, and warranty details to ensure customers have a comprehensive understanding of their electronic devices.
  • Troubleshoot technical issues: Use your analytical skills to diagnose problems and provide effective solutions over the phone, escalating complex issues to technical support when necessary.
  • Process orders, returns, and exchanges: Accurately process customer transactions, ensuring seamless experiences and meeting service level agreements.
  • Maintain accurate records: Document customer interactions, tracking resolutions and feedback to continually improve support services.

**What We Offer:

  • A competitive salary: $45,000 per year, based on industry standards and market research.
  • Ongoing training and development: Stay up-to-date with the latest technologies and best practices through regular training sessions and workshops.
  • A dynamic work environment: Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences.
  • Opportunities for growth: As you grow in your role, you'll have access to new challenges and opportunities for advancement within the company.

**Requirements:

  • Excellent communication skills: Possess strong verbal and written communication skills to effectively interact with customers and colleagues.
  • Technical aptitude: Familiarity with electronic devices and software, with a willingness to learn and adapt to new technologies.
  • Problem-solving skills: Ability to analyze situations, identify solutions, and implement them efficiently.
  • Time management skills: Prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

**If you're a motivated and customer-centric individual looking for a challenging role in a dynamic environment, we encourage you to apply. Join Neksjob's team and help us deliver exceptional customer experiences

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