Customer Support Representative

3 days ago


Makati City, National Capital Region, Philippines MCVO Talent Outsourcing Services Full time

The role of a Customer Support Representative at MCVO Talent Outsourcing Services is to provide exceptional support to our clients via a ticketing system.

Essential duties and responsibilities include:

  • Responding to tickets in queue and incoming via email and chat related to general and technical platform questions, pre-sales and how-to inquiries
  • Resolving problems and challenges
  • Communicating with client managers and technical staff to escalate outstanding issues when required
  • Performing work on web-based email and chat systems as required to resolve user experience

Key qualifications for this role include:

  • A high level of written and oral communication skills, including follow-up skills to ensure issues are resolved in their entirety and clients are satisfied
  • Extreme organization with strong attention to detail
  • A strong technology background, including experience with web-based platforms
  • Interest in photography
  • Experience with Zendesk
  • A willingness to work on weekends within a set schedule as the support is for 7 days a week
  • 3-7 years of customer service representative experience

Salary: $40,000 - $60,000 per year

Shift / Hours: Wednesday to Sunday from 6:00 AM PHT to 3:00 PM PHT (outside of DST) or 5:00 AM PHT to 2:00 PM PHT (during DST)

Training Schedule: There will be training during the first 4-6 weeks and will be conducted from Tuesday to Saturday from 6:00 AM PHT to 3:00 AM PHT



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