Customer Support Representative

2 weeks ago


Makati City, National Capital Region, Philippines Neksjob Full time
Job Description

Neksjob is seeking a highly skilled and customer-focused Customer Support Representative to join our team. This role involves professionally interacting with customers, responding to their specific requests by following established process rules.

In this position, you will be required to provide excellent customer support while paying close attention to the needs of each customer and showing empathy. You will be working in a fast-paced environment where communication skills are crucial.

Responsibilities:
  • Interact with customers via various channels (phone, email, chat) to resolve their queries and concerns.
  • Follow established process rules and procedures to ensure efficient and effective resolution of customer issues.
  • Maintain accurate records of customer interactions and resolutions.
Requirements:
  • HS/SHS Graduate or College Graduate.
  • Good to excellent English communication skills.
  • Computer literate and good web navigation skills.
  • Available to start ASAP.
Salary Package:

We offer a competitive salary package ranging from 16,000 to 20,500.



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