Technical Customer Support Representative
1 month ago
We are seeking a skilled Technical Customer Support Representative to join our team at Neks Job Philippines. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Answering incoming calls from customers in a timely and professional manner
- Solving customers' inquiries or requests efficiently and effectively
- Ensuring that customers' requests are managed appropriately and within the agreed-upon timeframe
- Maintaining accurate files and records of customer interactions
- Delivering a high level of service in a friendly, confident, and informed manner
To be successful in this role, you will need to possess the following skills and qualifications:
- At least a High School Diploma or equivalent
- At least 6 months of experience in the Telco/Tech industry
- Excellent English communication skills
- Excellent customer service, problem-solving, and multitasking skills
- Superb computer skills
- Availability to work on-site
We offer a competitive salary package, including paid training, monthly performance incentives, leave credits, insurance coverage, and HMO benefits.
Why Join Us?Neks Job Philippines is committed to providing a supportive and dynamic work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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