Strategic Workforce Services Manager

21 hours ago


Mandaluyong City, National Capital Region, Philippines Recruiter PH Full time

Company Overview

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We are Recruiter PH, a leading provider of workforce management solutions. Our mission is to deliver exceptional results and exceed our clients' expectations.

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Job Description

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The Strategic Workforce Services Manager will play a critical role in driving corporate initiatives and delivering optimal performance of the group. This includes:

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• Participating in action and strategic planning processes to establish annual objectives and goals for the organization.

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• Onboarding new accounts in Location/Delivery Assurance vertical, including communication with WFM Shared Services and identifying deviations from standard SOD.

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• Managing internal and external audits with processes and controls.

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• Developing resources under his/her span and providing operational support to the Operations Director/Managers.

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• Analyzing statistical data and process improvements to enhance Call Center-WFM efficiencies.

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• Representing the workforce management department in customer presentations, client calls, and quarterly business reviews.

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Required Skills and Qualifications

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To be successful in this role, you must have:

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• At least 3 years of people management experience with at least 2 years of managerial experience in WFM (supervisors as direct reports).

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• Experience in RTA, Scheduling, Capacity Planning & Forecasting.

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• Strong analytical and problem-solving skills.

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• Excellent communication and interpersonal skills.

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Benefits

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As a Strategic Workforce Services Manager, you will enjoy a competitive salary and benefits package, including:

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• Opportunities for career growth and professional development.

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• Collaborative and dynamic work environment.

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• Recognition and rewards for outstanding performance.

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Others

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This is an exciting opportunity to join our team and contribute to our mission of delivering exceptional results. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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