Strategic Workforce Services Manager
21 hours ago
Company Overview
">We are Recruiter PH, a leading provider of workforce management solutions. Our mission is to deliver exceptional results and exceed our clients' expectations.
">Job Description
">The Strategic Workforce Services Manager will play a critical role in driving corporate initiatives and delivering optimal performance of the group. This includes:
">• Participating in action and strategic planning processes to establish annual objectives and goals for the organization.
">• Onboarding new accounts in Location/Delivery Assurance vertical, including communication with WFM Shared Services and identifying deviations from standard SOD.
">• Managing internal and external audits with processes and controls.
">• Developing resources under his/her span and providing operational support to the Operations Director/Managers.
">• Analyzing statistical data and process improvements to enhance Call Center-WFM efficiencies.
">• Representing the workforce management department in customer presentations, client calls, and quarterly business reviews.
">Required Skills and Qualifications
">To be successful in this role, you must have:
">• At least 3 years of people management experience with at least 2 years of managerial experience in WFM (supervisors as direct reports).
">• Experience in RTA, Scheduling, Capacity Planning & Forecasting.
">• Strong analytical and problem-solving skills.
">• Excellent communication and interpersonal skills.
">Benefits
">As a Strategic Workforce Services Manager, you will enjoy a competitive salary and benefits package, including:
">• Opportunities for career growth and professional development.
">• Collaborative and dynamic work environment.
">• Recognition and rewards for outstanding performance.
">Others
">This is an exciting opportunity to join our team and contribute to our mission of delivering exceptional results. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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