Strategic Workforce Operations Manager

1 month ago


Makati City, National Capital Region, Philippines Cobden & Carter International Full time
Job Description

We are seeking a highly experienced and skilled Strategic Workforce Operations Manager to join our team at Cobden & Carter International.

About the Role

This is an exciting opportunity for a seasoned professional to lead our workforce operations function, driving business growth and excellence in our Workforce Management practices.

Key Responsibilities:
  • Develop and implement end-to-end Workforce Management strategies that align with business objectives.
  • Lead a high-performing team of WFM professionals, providing guidance, coaching, and mentoring to ensure optimal performance.
  • Maintain and improve processes, tools, and systems to ensure seamless WFM operations.
  • Collaborate closely with stakeholders to identify opportunities for process improvements and cost reductions.
  • Provide expert advice on WFM best practices and industry trends, ensuring our organization remains competitive.
Requirements:
  • Minimum 5 years of experience in Workforce Management, with 1-2 years in a managerial or supervisory role.
  • Proven track record of implementing successful WFM initiatives, driving business growth, and improving operational efficiency.
  • Strong technical skills, including experience with eWFM, Avaya CMS, NICE IEX, and other relevant tools.
  • Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders.
  • Ability to work onsite in Makati and adapt to shifting schedules as needed.
  • Experience handling large FTEs (500-1000) in a Program, preferably in a Telco environment.
What We Offer:
  • A competitive salary range: PHP 120,000 - 180,000 per month, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a dynamic and growing company, with a focus on innovation and excellence.
  • A collaborative and supportive work environment, with a diverse team of professionals.
  • The chance to develop your skills and career, with training and development opportunities available.

Please note that we are looking for a candidate who can start immediately. If you are a motivated and experienced Workforce Operations Manager looking for a new challenge, we encourage you to apply.



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