Strategic Workforce Operations Manager
6 days ago
We are seeking a highly experienced and skilled Strategic Workforce Operations Manager to join our team at Cobden & Carter International.
About the RoleThis is an exciting opportunity for a seasoned professional to lead our workforce operations function, driving business growth and excellence in our Workforce Management practices.
Key Responsibilities:- Develop and implement end-to-end Workforce Management strategies that align with business objectives.
- Lead a high-performing team of WFM professionals, providing guidance, coaching, and mentoring to ensure optimal performance.
- Maintain and improve processes, tools, and systems to ensure seamless WFM operations.
- Collaborate closely with stakeholders to identify opportunities for process improvements and cost reductions.
- Provide expert advice on WFM best practices and industry trends, ensuring our organization remains competitive.
- Minimum 5 years of experience in Workforce Management, with 1-2 years in a managerial or supervisory role.
- Proven track record of implementing successful WFM initiatives, driving business growth, and improving operational efficiency.
- Strong technical skills, including experience with eWFM, Avaya CMS, NICE IEX, and other relevant tools.
- Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders.
- Ability to work onsite in Makati and adapt to shifting schedules as needed.
- Experience handling large FTEs (500-1000) in a Program, preferably in a Telco environment.
- A competitive salary range: PHP 120,000 - 180,000 per month, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The opportunity to work with a dynamic and growing company, with a focus on innovation and excellence.
- A collaborative and supportive work environment, with a diverse team of professionals.
- The chance to develop your skills and career, with training and development opportunities available.
Please note that we are looking for a candidate who can start immediately. If you are a motivated and experienced Workforce Operations Manager looking for a new challenge, we encourage you to apply.
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