Strategic Workforce Optimization Manager
1 month ago
Job Title: Strategic Workforce Optimization Manager
About the RoleWe are seeking a highly skilled and experienced Strategic Workforce Optimization Manager to join our team at Recruiter PH. In this role, you will be responsible for driving corporate initiatives, delivering metrics, and optimizing performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.
Responsibilities- The ideal candidate will participate in the action and strategic planning process that establishes annual objectives and goals for an organization, ensuring alignment with company vision and mission.
- This position would be responsible for the performance management of all employees reporting directly or indirectly under them, providing coaching, training, and development opportunities to enhance individual and team performance.
- The successful candidate will develop programs, modules, or projects to improve WFM Team's efficiency and effectiveness, identifying areas for improvement and implementing changes as needed.
- Serve as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.
- At least 3 years people management experience with at least 2 years managerial experience in WFM (supervisors as direct reports)
- Experience in RTA, Scheduling, Cap Planning & Forecasting
- For scheduling, Capacity Planning and Forecasting (needs to know manual and with a tool and create from scratch)
- Client facing
We offer a competitive salary of approximately $80,000 per year, based on industry standards and location. Our benefits package includes comprehensive health insurance, retirement plan, and generous paid time off. The ideal candidate will have a strong track record of success in workforce optimization, excellent communication and leadership skills, and the ability to work effectively in a fast-paced environment.
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