Trinity Workforce Solutions Customer Support Specialist

5 days ago


Quezon City, National Capital Region, Philippines Trinity Workforce Solutions Full time

About Trinity Workforce Solutions

We are a leading provider of staffing services, and we are seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible for responding to inbound inquiries from providers and members.

Job Summary

We are offering a competitive salary of $45,000 - $60,000 per year, depending on experience, to provide exceptional customer service to our clients. As a Customer Support Specialist, you will be the primary point of contact for our clients, providing timely and effective responses to their inquiries.

Responsibilities

  • Respond to inbound inquiries from providers and members regarding Eligibility and Benefits (medical and behavioral health), Claims Inquiry, Provider Inquiry pre-authorization.
  • Provide accurate and timely information to clients regarding their benefits and claims.
  • Collaborate with internal teams to resolve client issues and concerns.

Requirements

  • High school diploma or equivalent required; degree in related field preferred.
  • At least 2 years of customer service experience, preferably in a healthcare setting.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits

  • Competitive salary range: $45,000 - $60,000 per year.
  • Opportunity for career advancement and professional growth.
  • A supportive and collaborative work environment.

How You Will Make a Difference

As a Customer Support Specialist at Trinity Workforce Solutions, you will play a critical role in delivering exceptional customer service to our clients. Your expertise and dedication will enable us to build strong relationships with our clients and drive business growth. If you are passionate about providing excellent customer service and have a strong desire to succeed in a dynamic and rewarding environment, we encourage you to apply for this exciting opportunity.



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