Strategic Workforce Manager

1 day ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

About Us

BEST CAREERS AND OPPORTUNITIES offers a wide range of career opportunities that can help you grow professionally and personally.

Job Summary

We are seeking an experienced Workforce Management Executive to join our team. The successful candidate will be responsible for managing the day-to-day activities of the workforce, ensuring optimal resource utilization and productivity.

Responsibilities

  • Manage client escalations in a professional and timely manner, ensuring minimum disruption to business operations.

  • Prepare and present monthly reports to individual accounts, highlighting key performance indicators and areas for improvement.

  • Validate production and non-production hiring and/or internal movements, ensuring compliance with company policies and procedures.

  • Analyze scheduling outputs and recommend changes whenever necessary, to ensure optimal resource allocation and productivity.

  • Coordinate with internal and external stakeholders on matters related to capacity planning and hiring, ensuring seamless communication and collaboration.

  • Supervise and train team members performing work tasks and responsibilities, providing guidance and support as needed.

Desirable Skills and Qualifications

  • Bachelor's degree or higher in a relevant field such as Business Administration, Human Resources, or Operations Management.

  • Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.

  • Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues and clients.

  • Proficiency in Microsoft Office, particularly Excel, and ability to create complex spreadsheets and presentations.

  • Experience with WFM tools such as IEX and eWFM, and ability to learn new systems quickly.

  • Ability to work independently with minimal supervision, and take initiative to prioritize tasks and meet deadlines.

  • Certification in Lean Six Sigma or other process improvement methodologies is an asset.



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