Workforce Optimization Manager

2 months ago


Mandaluyong City, National Capital Region, Philippines Neksjob Full time
Job Overview

Neksjob is seeking a highly skilled Workforce Optimization Manager to join our team in Mandaluyong. As a key member of our workforce management department, you will play a critical role in driving profitability and employee satisfaction through effective resource planning and utilization optimization.

About the Role

As a Workforce Optimization Manager, you will be responsible for coordinating and guiding Intraday Teams to ensure focus on profitability, resource planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence, and schedule compliance. You will also provide key reporting details and drive high client satisfaction by managing service levels situations and providing staffing, scheduling, and Real-Time Adherence solutions.

The ideal candidate will have 5 years of overall workforce management experience, with at least 3 years of supervisory/management experience. Required skills include RTA (Real Time Adherence), Scheduling, Capacity Planning, and Forecasting. We are committed to providing equal employment opportunities and do not discriminate based on age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity, or expression.

Benefits and Qualifications

We offer a competitive salary range of PHP 250,000 - PHP 400,000 per year, depending on experience, and a comprehensive benefits package. If you are a motivated and experienced professional looking to take your career to the next level, please submit your application.

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