Workforce Optimization Specialist

1 day ago


Mandaluyong City, National Capital Region, Philippines Neksjob Full time

Neksjob is seeking a highly skilled Workforce Optimization Specialist to join our team. This role plays a crucial part in driving profitability, improving client satisfaction, and increasing employee engagement.

About the Job

This position oversees the Intraday Teams, ensuring they focus on key performance indicators such as resource optimization, cost reduction, service level management, and schedule compliance. The ideal candidate will have a strong understanding of workforce management principles and be able to drive results through data-driven decision making.

Responsibilities
  1. Coordinate and guide Intraday Teams to ensure they meet their objectives.
  2. Monitor and analyze real-time data to identify areas for improvement.
  3. Develop and implement strategies to optimize resource utilization and reduce costs.
  4. Collaborate with Operations and other departments to achieve business goals.
  5. Provide key reporting details to stakeholders.

The successful candidate will be responsible for managing internal and external audits, developing resources under their span, and contributing to the overall success of Neksjob.

Requirements

To be considered for this role, candidates must have:

  • A minimum of 5 years of experience in workforce management, with at least 3 years in a supervisory or management capacity.
  • Strong knowledge of RTA (Real Time Adherence), Scheduling, Capacity Planning, and Forecasting.

Neksjob is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace where everyone can thrive.

This is a fantastic opportunity to join a dynamic team and contribute to the growth and success of Neksjob.



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