Technical Support Specialist for Ayuda Business Management Solutions
18 hours ago
We are seeking a skilled Technical Support Specialist to join our team at Ayuda Business Management Solutions. In this role, you will be the primary point of contact for customers requiring technical assistance.
Responsibilities include:
- Troubleshooting and resolving issues related to desktop, server, printer, and other connected devices
- Performing OS and software updates, as well as patch management
- Documenting all work performed through a support ticketing system and tracking incidents to appropriate teams within IT
- Providing network administration functions, user account permissions, and Active Directory changes
- Following up with clients to ensure resolution is complete and satisfactory
In addition to the above responsibilities, you will also assist in creating knowledgebase articles, checklists, and FAQs. You will be expected to learn industry-specific and proprietary management systems.
RequirementsTo be successful in this role, you must have:
- Knowledge of Windows desktop and server operating systems
- Knowledge of 0365, Active Directory, and Exchange
- Familiarity with supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration
- PREFERRED familiarity with hospitality platforms such as Property Management Systems (PMS); Point of Sale (POS); Revenue Management; key card systems, Building Management, HotSOS, Saflok, InnComm etc.
- Strong customer service and problem-solving skills, including the ability to provide diligent, prompt, and courteous responses to users' questions or issues
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