Senior Operations Manager

9 hours ago


Pasay, National Capital Region, Philippines Ayuda Business Management solution Inc Full time
Job Summary:
Ayuda Business Management solution Inc seeks a seasoned Senior Operations Manager - BPO Compliance Expert to oversee the launch of new accounts and drive business growth. This is an exciting opportunity for a motivated professional to join our team and contribute to the success of our clients.

About Us:
At Ayuda Business Management solution Inc, we provide innovative business solutions to help our clients thrive in the dynamic BPO industry. Our team of experts is dedicated to delivering exceptional results and building long-term relationships with our clients.

Responsibilities:
The successful candidate will be responsible for designing processes that optimize workflow, ensuring quality assurance, and managing performance metrics. Additionally, they will develop and deliver leadership training programs, enforce compliance policies, and analyze performance data to implement strategies for improvement.

Key Qualifications:
To be considered for this role, you must have strong written communication skills, experience in launching new accounts, and a deep understanding of different metrics for various BPO industries. You should also possess excellent client relationship management skills, as well as knowledge of BPO operations management, including workflow optimization, quality assurance, and performance management.

Reporting and Analysis:
As a Senior Operations Manager - BPO Compliance Expert, you will conduct comprehensive reports for management daily, weekly, and monthly. You will provide insights into business performance and recommend strategies for improvement. Your collaboration skills with managers, agents, clients, and senior management will be essential in driving business growth and ensuring compliance.

What We Offer:
In addition to a competitive salary, we offer a range of benefits, including opportunities for professional development and growth within our organization.

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