IT Support Specialist
1 month ago
Job Overview
Ayuda Business Management Solution Inc is seeking a skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance to customers, troubleshooting and resolving issues related to desktops, servers, printers, and other connected devices.
Key Responsibilities
- Serve as the first point of contact for customers requiring technical assistance;
- Troubleshoot and resolve issues related to desktops, servers, printers, and other connected devices;
- Perform OS and software updates and patch management;
- Document all work performed through a support ticketing system;
- Assist in creating knowledgebase articles, checklists, and FAQs;
Requirements
- Knowledge of Windows desktop and server operating systems;
- Familiarity with 0365, Active Directory, and Exchange;
- Strong customer service and problem-solving skills;
- Ability to provide diligent, prompt, and courteous responses to users' questions or issues;
- Preferred familiarity with hospitality platforms such as Property Management Systems (PMS), Point of Sale (POS), Revenue Management, key card systems, Building Management, HotSOS, Saflok, InnComm, etc.
Compensation
The salary for this position is up to Php50,000.00 per month.
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