Multilingual Support Specialist

18 hours ago


Pasay, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

About the Role:

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We are seeking a highly skilled Multilingual Support Specialist to join our team at Ayuda Business Management Solution Inc. As a key member of our customer support team, you will play a vital role in ensuring that our clients receive exceptional service and support.

Key Responsibilities:

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  • Provide Professional Support: Respond to customer inquiries via live chat, telephone, and email, resolving issues efficiently and effectively while maintaining a professional and friendly demeanor.">
  • Problem-Solving Expertise: Investigate and resolve complex customer complaints and queries in a timely manner, often requiring collaboration with internal departments to ensure seamless resolution.">
  • Effective Communication: Utilize strong verbal communication skills to engage with customers, colleagues, and other stakeholders, fostering a culture of transparency and trust.">
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Requirements:

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  • Customer Service Skills: Possess excellent customer service skills, with the ability to remain calm under pressure and empathize with customers' concerns.">
  • Technical Proficiency: Demonstrate proficiency in using computers and software applications essential for the role, including live chat platforms, Email management tools, and Customer Relationship Management (CRM) systems.">
  • Teamwork: Showcase strong teamwork skills, working collaboratively with colleagues to achieve common goals and objectives.">
  • Continuous Learning: Stay up-to-date with industry rules, procedures, and best practices, applying this knowledge to enhance customer experience and support services.">
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Ayuda Business Management Solution Inc. is an equal opportunities employer committed to creating a diverse and inclusive work environment. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic setting, we encourage you to apply for this exciting opportunity.



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