Healthcare Records Coordinator

1 week ago

Barcelona, Philippines beBeeDetailoriented Full time ₱240,000 - ₱320,000
Job Role: Healthcare Records Coordinator

This is a pivotal role in the medical records retrieval process. The successful candidate will ensure that every request is accurate, complete, and optimized for downstream success.

The precision and quality of the intake process directly influence the speed and accuracy of medical record retrieval for clients.

Key Responsibilities:
  • Provider Research & Identification: Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm. Conduct thorough research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
  • Request Creation & Quality Control: Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions. Prepare accurate base forms before generating submission packets. Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details such as cover letters, affidavits, and other documentation.
  • Request Assignment: Assign requests to the appropriate records team members based on workload balance and utilization metrics.
  • Handling Special Cases: Identify and escalate special provider requirements to the assigned Client Success Manager. Resolve missing, unclear, or conflicting information by liaising with the law firm's case manager.
Requirements:
  • Experience: Prior hands-on experience requesting health records from providers on behalf of law firms.
  • Attention to Detail: Exceptional accuracy; even small mistakes can cause delays of several months.
  • Technical Skills: Proficiency with Adobe Acrobat and other PDF editing/combining tools.
  • Communication: Strong verbal and written communication skills, with a proactive problem-solving mindset.

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