
Healthcare Records Retrieval Coordinator
1 week ago
We are seeking an experienced Legal Intake Specialist to join our team. In this role, you will play a pivotal part in the healthcare medical records retrieval process.
The precision and quality of the intake process directly influence the speed and accuracy of medical record retrieval for law firm clients.
Your primary responsibilities will include:
- Provider Research & Identification: Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
- Request Creation & Quality Control: Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions.
- Request Assignment: Assign requests to the appropriate records team members based on workload balance and utilization metrics.
- Handling Special Cases: Identify and escalate special provider requirements to the assigned Client Success Manager (CSM).
You will be responsible for ensuring that every request is accurate, complete, and optimized for downstream success.
Requirements- Experience: Prior hands-on experience requesting health records from providers on behalf of law firms.
- Attention to Detail: Exceptional accuracy; even small mistakes can cause delays of several months.
- Technical Skills: Proficiency with Adobe Acrobat and other PDF editing/combining tools.
- Communication: Strong verbal and written communication skills, with a proactive problem-solving mindset.
This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization.
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