
Medical Records Coordinator for Law Firms
1 week ago
We are seeking a detail-oriented Medical Records Coordinator to join our team. In this role, you will play a critical part in the medical records retrieval process.
You will ensure that every intake request is accurate, complete, and optimized for success downstream. This includes identifying all relevant providers associated with a client's treatment, locating billing providers, and adding identified providers to the request.
Key Responsibilities- Review and correct incoming ROIs (Release of Information forms) which are often incomplete or inaccurate.
- Prepare accurate base forms and generate complete submission packets.
- Conduct a thorough QA review of each ROI packet to ensure cover letters, affidavits, and provider-specific requirements are correct.
- Assign requests to the appropriate records team member based on workload and utilization.
- Identify and escalate special provider requirements or edge cases to the relevant Client Success Manager.
- Coordinate with law firms' case managers to resolve missing or conflicting information.
- Prior experience requesting medical records from providers on behalf of law firms.
- Strong attention to detail and problem-solving skills.
- Proficiency with Adobe and PDF editing/combining tools.
- Excellent written and verbal communication skills.
- Familiarity with Chartswap or other medical records exchange platforms.
- Experience in U.S.-based legal or healthcare settings.
- Spanish-speaking proficiency (a plus).
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