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Key Account Advocate
1 week ago
We are a dynamic and innovative team at IT By Design Philippines Inc., dedicated to delivering exceptional IT solutions and support to our customers. As a Customer Success Business Partner, you will play a critical role in building and maintaining strong relationships with key stakeholders and decision-makers.
What You Will Do:
- Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity.
- Facilitate meetings effectively, setting clear goals and expectations, and documenting discussions and next steps.
- Engage cross-functional resources both internally and with customer organizations to solve problems.
- Monitor quality of work and identify opportunities for continual improvement.
- Understand and explain features and benefits of our product line as it relates to customer needs.
- Meet or exceed customer expectations by anticipating and resolving their issues.
- Assist in knowledge transfer of administrative tasks between customer administrators and internal teams.
- Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed.
- Facilitate & prepare customers for quarterly and/or bi-annual business reviews.
- Identify revenue opportunities by proactively contacting clients on a regular basis and developing strong relationships.