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Key Account Advocate

1 week ago


Taguig, National Capital Region, Philippines IT by Design Philippines Inc. Full time
About Our Team:

We are a dynamic and innovative team at IT By Design Philippines Inc., dedicated to delivering exceptional IT solutions and support to our customers. As a Customer Success Business Partner, you will play a critical role in building and maintaining strong relationships with key stakeholders and decision-makers.


What You Will Do:
  1. Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity.
  2. Facilitate meetings effectively, setting clear goals and expectations, and documenting discussions and next steps.
  3. Engage cross-functional resources both internally and with customer organizations to solve problems.
  4. Monitor quality of work and identify opportunities for continual improvement.
  5. Understand and explain features and benefits of our product line as it relates to customer needs.
  6. Meet or exceed customer expectations by anticipating and resolving their issues.
  7. Assist in knowledge transfer of administrative tasks between customer administrators and internal teams.
  8. Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed.
  9. Facilitate & prepare customers for quarterly and/or bi-annual business reviews.
  10. Identify revenue opportunities by proactively contacting clients on a regular basis and developing strong relationships.