Technical Support Specialist

5 days ago


Quezon City, National Capital Region, Philippines Heidi Chef Solutions LLC Full time

About the Role

Heidi Chef Solutions LLC is seeking a skilled Technical Support Specialist to provide exceptional customer service and technical expertise. As a key member of our team, you will be responsible for resolving complex technical issues, providing support for desktop and cabling systems, and ensuring seamless IT operations.

Duties and Responsibilities

  1. Address user tickets regarding hardware, software, and networking issues.
  2. Travel to client locations or connect via remote links to provide timely support.
  3. First response for desktop and cabling issues, including installation and inspection.
  4. Research and identify solutions to software and hardware issues, leveraging internal databases and external resources.
  5. Troubleshoot O365-related issues and ensure account setup and network configuration accuracy.
  6. Diagnose and troubleshoot technical issues, working with servers and telephone systems as needed.
  7. Prioritize and manage multiple open issues simultaneously, following up with clients to ensure full system functionality post-troubleshooting.
  8. Provide detailed information on steps taken during escalations, aiming for first-time resolution while escalating when necessary.


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