Technical Support Specialist
5 days ago
About the Role
Heidi Chef Solutions LLC is seeking a skilled Technical Support Specialist to provide exceptional customer service and technical expertise. As a key member of our team, you will be responsible for resolving complex technical issues, providing support for desktop and cabling systems, and ensuring seamless IT operations.
Duties and Responsibilities
- Address user tickets regarding hardware, software, and networking issues.
- Travel to client locations or connect via remote links to provide timely support.
- First response for desktop and cabling issues, including installation and inspection.
- Research and identify solutions to software and hardware issues, leveraging internal databases and external resources.
- Troubleshoot O365-related issues and ensure account setup and network configuration accuracy.
- Diagnose and troubleshoot technical issues, working with servers and telephone systems as needed.
- Prioritize and manage multiple open issues simultaneously, following up with clients to ensure full system functionality post-troubleshooting.
- Provide detailed information on steps taken during escalations, aiming for first-time resolution while escalating when necessary.
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