IT Support Specialist

7 days ago


Makati City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

Job Description

We are seeking a highly skilled and detail-oriented IT Support Specialist to join our team at Intelligent Technical Solutions (ITS). As an IT Support Specialist, you will play a critical role in providing top-notch technical assistance to our clients.

Key Responsibilities

  • Provide remote IT support to clients via phone, email, or chat
  • Resolve technical issues with workstations, printers, business applications, and network connectivity
  • Troubleshoot and resolve complex technical issues with minimal supervision
  • Analyze and resolve system updates and configuration issues
  • Collaborate with colleagues to resolve technical issues and improve service delivery

Required Skills and Qualifications

  • Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications
  • Experience with Windows and Mac OS troubleshooting
  • Prior experience in IT Helpdesk support or a similar role
  • Skilled in application troubleshooting, PC deployments/imaging, and user profile management
  • Experience with Managed Service Providers (MSPs) is highly desirable

Benefits

  • Paid US Holiday
  • Night Shift Bonus
  • Paid Time Off (15 Vacation days per year)
  • Health Insurance / HMO (Employee & Dependent/s)
  • Life Insurance
  • Dental and Vision Reimbursement
  • Accident and Disability Coverage
  • Company-paid training and Certification
  • Health & Wellness Program
  • Salary Advancement


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