Technical Support Specialist
3 days ago
Neksjob is seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support and troubleshooting assistance to customers, ensuring timely resolution of complex issues.
The ideal candidate will have excellent communication skills, the ability to work in a fast-paced environment, and a passion for delivering exceptional customer service.
The following are the key responsibilities of this role:
- Provide technical support and troubleshooting assistance to customers via phone, email, or chat
- Assist clients with account inquiries, billing issues, and service adjustments
- Guide customers in resolving product-related concerns through clear instructions
- Work with internal teams to escalate complex issues and ensure timely resolution
The successful candidate will have the following qualifications:
- High school diploma or equivalent required; bachelor's degree preferred
- 2+ years of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
Neksjob offers a competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off.
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