Technical Support Specialist

4 days ago


Makati City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time
Job Overview

We are seeking a highly skilled and detail-oriented Technician I to join our team at Intelligent Technical Solutions. As a key member of our remote IT support team, you will be responsible for providing top-notch technical assistance to our clients.

Key Responsibilities
  • Resolve workstation operating system issues with minimal assistance.
  • Troubleshoot printer issues efficiently.
  • Handle standard business application (Office, etc.) issues promptly.
  • Solve line-of-business application issues for common applications with vendor assistance.
  • Conduct basic networking troubleshooting related to desktop connectivity.
Requirements
  • Experience with Windows and Mac OS troubleshooting.
  • Prior experience in Helpdesk support or a similar role.
  • Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
  • Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
Benefits
  • Paid US Holiday
  • Night Shift Bonus
  • Paid Time Off (15 Vacation Days per year)
  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life and Accident Insurance
  • Accident and Disability Coverage
  • Company-paid training and certification
  • Health & Wellness Program
  • Dental & Vision
  • Salary Advancement


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