Technical Support Specialist
4 days ago
Job Overview:
The Technical Support Specialist plays a critical role in ensuring the smooth operation of our clients' software systems. This position is ideal for individuals who are passionate about delivering exceptional customer service and possess a strong understanding of technical concepts.
About Us:
At Sourcefit DR, we pride ourselves on being a leading provider of software support services. Our team of experts works tirelessly to ensure that our clients receive top-notch support and guidance throughout their journey with us.
Key Responsibilities:
- Resolve technical issues efficiently and effectively
- Communicate complex technical information to clients in a clear and concise manner
- Work closely with internal teams to identify and implement process improvements
- Stay up-to-date with the latest technical trends and developments
Requirements:
- Bachelor's degree in Computer Science or related field
- Minimum 2 years of experience in a technical support role
- Strong knowledge of operating systems, software applications, and hardware components
- Excellent problem-solving skills and attention to detail
- Ability to work in a fast-paced environment and adapt to changing priorities
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