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Technical Support Specialist

1 week ago

Quezon City, National Capital Region, Philippines Nityo Infotech Full time

At Nityo Infotech, we are seeking a highly skilled Technical Support Specialist to join our 24/7 team. As a key member of our monitoring service team, you will play a crucial role in managing and resolving refrigeration and HVAC alarms while providing top-notch support to our customers.

Main responsibilities include:

  • Monitoring and diagnosing refrigeration/HVAC alarms based on Service Level Agreements
  • Documenting alarm details and communicating with external customers via calls or emails
  • Performing graph analysis and providing sound troubleshooting decisions
  • Addressing inbound calls, service requests, and work order updates

To succeed in this role, you will need to have a strong background in customer service and technical support, as well as excellent communication and problem-solving skills. Proficiency in MS Office (Outlook, Word, PowerPoint, SharePoint, Excel) is also essential, and experience with tools like Salesforce, VMWare, and Lumity systems is an added advantage.

We offer a competitive salary range of ₱23,000 - ₱28,000 basic, along with opportunities for growth and development in a dynamic and high-demand environment. If you are a motivated and results-driven individual who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity.