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Technical Support Specialist

2 weeks ago

Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time

Job Title: Technical Support Specialist

About Us

Hunter's Hub Incorporated is a leading provider of innovative solutions, and we're seeking a skilled Technical Support Specialist to join our team.

Responsibilities

The successful candidate will be responsible for providing technical support for the Chinabank mobile application. Key responsibilities include:

  • Troubleshooting and resolving technical issues in a timely manner
  • Coordinating with various stakeholders to ensure prompt and effective resolution of support tickets
  • Ensuring a high level of customer satisfaction through effective communication and issue resolution
Requirements

To succeed in this role, you'll need:

  • At least 3 years of experience in technical support, with a focus on mobile applications or digital banking
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes
  • Experience working with technology partners and cross-functional teams
  • Excellent communication, analytical, and problem-solving skills
Benefits

We offer a competitive compensation package, opportunities for career growth and development, and a collaborative work environment.