Current jobs related to Technical Support Specialist - Quezon City, National Capital Region - Magic Mondayz

  • Technical Support Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines Metacom Careers Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Metacom Careers. The Technical Support Specialist will be responsible for providing advanced technical support to our clients, identifying and resolving complex technical issues.Key ResponsibilitiesAnalyze Complex IssuesDevelop Effective SolutionsRequirementsThe...

  • Technical IT Support Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines Sourcefit DR Full time

    About the JobWe are seeking an experienced Technical IT Support Specialist to join our team at Sourcefit DR. As a Technical IT Support Specialist, you will be responsible for providing technical assistance and support to end-users, troubleshooting and resolving technical issues, and installing and maintaining IT systems.You will need to have a strong...

  • Technical Support Specialist

    24 hours ago

    Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. Full time

    At Outsourced Quality Assured Services Inc., we are committed to delivering exceptional customer experiences through our remote support services. As a Technical Support Specialist, you will play a vital role in ensuring that our clients receive timely and effective assistance via chat.About the RoleThis is an exciting opportunity to join our team as a...

  • Technical Support Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines Neks Job Philippines Full time

    About the Opportunity:Neks Job Philippines is currently seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity.As a Technical Support Specialist, you will be...

  • Technical Support Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines Trinity Workforce Solutions, Inc. Full time

    Job DescriptionAs a Technical Support Specialist at Trinity Workforce Solutions, Inc., you will be responsible for providing primary user support and customer service to our clients. This role requires strong technical skills, excellent communication abilities, and the ability to work independently.Key Responsibilities:Respond to queries from all calls,...

  • Technical Support Specialist

    24 hours ago

    Quezon City, National Capital Region, Philippines Red Maple Multi-Resources Inc. Full time

    Red Maple Multi-Resources Inc. is seeking a highly skilled and experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in technical support, network management, and IT infrastructure administration.Key ResponsibilitiesProviding technical support to teams within the organization, and external clients when...

  • Technical Support Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines Sourcefit DR Full time

    Job Overview:The Technical Support Specialist plays a critical role in ensuring the smooth operation of our clients' software systems. This position is ideal for individuals who are passionate about delivering exceptional customer service and possess a strong understanding of technical concepts.About Us:At Sourcefit DR, we pride ourselves on being a leading...

  • Technical Support Specialist

    7 days ago

    Quezon City, National Capital Region, Philippines NTT DATA North America Full time

    We are looking for a highly motivated and organized individual to fill the position of Technical Support Specialist. As a member of our team, you will provide technical assistance to customers via phone and resolve their concerns.You will work closely with clients and internal teams to identify and address technical issues. Strong analytical and...

  • Technical Support Specialist

    7 days ago

    Quezon City, National Capital Region, Philippines Ayuda Business Management Solutions Inc. Full time

    Job DescriptionAyuda Business Management Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide top-notch support to our clients via telephone, email, web, or any other means. Your primary responsibilities will include:• Answering client inquiries and resolving technical...

  • Technical Support Specialist

    24 hours ago

    Quezon City, National Capital Region, Philippines IT Group, Inc. Full time

    At IT Group, Inc., we are seeking a skilled Technical Support Specialist to join our team. As a first point of escalation for IT infrastructure incidents, you will provide Level 1 technical support and service dispatch to customers across different practice areas.The role involves organized triage communication, information, and resolutions to customers with...

  • Technical Support Specialist

    2 days ago

    Quezon City, National Capital Region, Philippines GlobexPeople Full time

    GlobexPeople is seeking a skilled Technical Support Specialist to provide exceptional customer service via various communication channels. As a member of our team, you will be responsible for:Logging and categorizing issues in a timely mannerTroubleshooting common IT problems such as O365, VPN, MS Office, and OutlookEscalating unresolved issues to senior...

  • Technical Sales Professional

    4 days ago

    Quezon City, National Capital Region, Philippines Technical Concept GmbH Full time

    Job DescriptionWe are seeking a highly motivated Technical Sales Professional to join our team at Technical Concept GmbH. In this role, you will act as a brand advocate in the field, engaging with prospective and existing clients to understand their business needs and provide relevant products and services.You will be responsible for generating leads,...

  • Technical Support Specialist

    4 days ago

    Makati City, National Capital Region, Philippines Neksjob Full time

    About the RoleWe are looking for a Technical Support Specialist to join our team at Neksjob. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers via phone.Duties and Responsibilities:Respond to customer inquiries and provide solutions to technical issuesAssist customers with troubleshooting and...

  • Technical Support Specialist

    4 days ago

    Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    **Company Overview:**Hunter's Hub Incorporated is a leading financial institution dedicated to providing innovative banking solutions to its customers.We are currently seeking a highly skilled Technical Support Specialist to join our team and provide exceptional technical support for our mobile banking application.

  • Technical IT Support Officer

    2 days ago

    Quezon City, National Capital Region, Philippines Axiom Technologies Full time

    Axiom Technologies is a dynamic and innovative company, providing cutting-edge IT services to medium to large-scale enterprises.We are seeking an experienced technical IT support officer to join our team as an onsite support specialist.Key Areas of Responsibility:Provide technical support for desktop systems and applicationsInstall, configure, and...

  • Technical Support Specialist

    18 hours ago

    Marikina City, National Capital Region, Philippines Riverstar Food Corporation Full time

    About the JobWe are looking for a Technical Support Specialist to provide technical assistance to our staff. The successful candidate will be able to troubleshoot and resolve technical issues efficiently.Key ResponsibilitiesProvide technical support to internal users.Assist in training staff on IT-related matters.Monitor and maintain network availability to...

  • Senior Technical Support Specialist

    24 hours ago

    Quezon City, National Capital Region, Philippines Reed Elsevier Full time

    Job Description:The Senior Technical Support Specialist will provide technical assistance and support to customers, ensuring a high level of satisfaction.Key Responsibilities:Respond to customer inquiries via phone and email.Diagnose and resolve customer production issues and concerns on LN Risk Insurance Products.Document and track customer issues and...

  • Technical Writer

    4 weeks ago

    Quezon City, National Capital Region, Philippines Prime@Technology Specialist, Inc. Full time

    JOB DESCRIPTIONS:Responsible for creating and revising technical documents such as manuals, reports, brochures, or articles for the project.Duties & ResponsibilitiesPlans, develops, organizes, writes, and edits operational procedures and manualsResearches, develops, and documents technical design specificationsProduces electronic documentation in addition to...

  • Technical Support Specialist

    2 days ago

    Makati City, National Capital Region, Philippines TECHNIDATA Full time

    At TECHNIDATA, we are seeking an exceptional Technical Support Specialist to join our team. As a key member of our support staff, you will provide level 1 support to our clients in France and Canada, as well as level 2 support to our subsidiaries and distributors in the Asia Pacific Region.Key Responsibilities:Provide technical assistance to resolve client...

  • Technical Support Specialist

    6 days ago

    Makati City, National Capital Region, Philippines Neksjob Philippines Full time

    Neksjob Philippines Job DescriptionWe are seeking a highly skilled and technical-savvy Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing technical assistance and support to customers.Key Responsibilities:Provide technical assistance and support to customers via phone, email, or...

Technical Support Specialist

1 week ago

Quezon City, National Capital Region, Philippines Magic Mondayz Full time

About Magic Mondayz


Magic Mondayz works with top enterprises and digital native businesses in Australia, helping them build their remote teams in India, the Philippines, and Sri Lanka. We pride ourselves on hiring great teams to work on exciting game-changing technology.



Our Client


We have a leading full-service payments and technology provider as our client, driven by in-house research and development, product innovation, and enhanced data security.


Their suite of solutions helps streamline clients' cash management and reporting processes, delivering significant time and cost savings. With over 20 years of industry experience, they lead the way in providing secure payments and technology solutions tailored for hospitality, gaming, retail, and financial industries.



Role Overview


As the SaaS Support Specialist, you will ensure that clients using our client's digital products & terminals are satisfied with their services. You will work closely with various departments, external vendors, and providers, managing 3rd-level escalated issues.



Responsibilities

  • L3 Escalated Support: Provide L3 escalated support and guidance to L1/L2 Technical Support and clients on the use of Next Digital products.
  • Customer Data Analysis: Analyze customer data to identify and address any pain points or areas for improvement with Next Digital products and support.
  • Process Development: Develop and implement customer support processes and growth strategies around Next Digital products.
  • Collaboration: Collaborate with external vendors, other departments, level 1 and 2 technical support, and product development to improve the customer experience.
  • Industry Trends: Assist and provide feedback to Product Manager on industry trends and regulatory changes affecting Next Digital products.
  • Ongoing Improvement: Keep working with stakeholders for the maintenance and improvement of the Next Digital products.
  • Test and Release Management: Oversight for test and release management processes for third-party software.
  • Escalation Points: Escalation points for resolution of third-party hardware/software for the Next Digital products.
  • Key Performance Metrics: Reporting on key product support metrics, including third-party production issues, and customer support feedback to senior management and escalation processes.
  • Client Relationships: Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle of Next Digital products.
  • Technical Support Assistance: Assist the technical support teams by reviewing support processes, escalations, maintaining and documenting any new processes for BAU.
  • Product Demonstrations: Hold product demonstrations, training, and knowledge share when required and be a SME.


Accountabilities

  • Escalated Support: Responsible for providing 3rd-level support to customers and guiding them through escalated issues (hardware and Software), on-boarding support (pre and post install) and product enhancement request.
  • Technical Support Guidance: Assist the level 1 and 2 Technical Support team in providing customer support by providing technical problem-solving skills and knowledge to escalated issues.
  • Next Digital Expertise: Become a Next Digital products expert and trusted advisor to customers.
  • Collaboration: Collaborate with Technical Support Team, Deployments Team, and Product specialists to ensure a successful onboarding and integration.
  • Relationship Building: Develop strong relationships and collaborate with Sales Executives, Customer Success, Technical Support, SysOps, Product Managers, Development Team to ensure customers have an optimal experience and achieve their desired outcomes with requested support.
  • External Vendors Collaboration: Partner closely with the External Vendors/Suppliers to drive device and software platform innovation, develop internal support and escalation workflows, and provide strategic onboarding automation and optimisation recommendations.
  • Troubleshooting Skills: Exceptional troubleshooting and problem-solving skills, including a proven history of rapidly learning complex processes and technologies.
  • Customer Advocacy: Function as a customer advocate and provide internal feedback on how Next Digital products can better service our customers.
  • Teamwork: Able to work well both within a team environment and autonomously.
  • Communication Skills: Strong communication skills (both written and verbal), negotiation, and interpersonal skills.
  • Task Management: Strong task management and multi-tasking skills.
  • Organizational Skills: High level of organisational, coordination, and prioritisation skills.
  • Skill Transfer: Strong ability to transfer information, skills, and knowledge to other staff members.
  • Customer Orientation: Customer service orientated.
  • Efficiency: Committed towards undertaking duties efficiently, using initiative and a strong attention to detail.
  • Personal Presentation: Personal presentation suitable for the position.
  • Information Security: Ensure adherence to our Information Security policies, procedures, and standards and proactively report risks.
  • Awareness: Awareness of and ability to work in accordance with Company Policies and Procedures especially Work Health and Safety.


Key Relationships

Internal:


Legal and Compliance


External: