Technical Support Specialist
4 days ago
We are seeking a skilled Technical Support Specialist to join our team at Its Time For Tims Coffee. The ideal candidate will possess a strong analytical mind, excellent communication skills, and the ability to work effectively in a fast-paced environment.
The successful candidate will be responsible for providing first-level support and handling resulting incidents or Service Requests. They will also be responsible for designing, organizing, modifying, installing, and supporting computer systems, including LANs, WANs, Internet, and intranet systems, and network segments.
This is a challenging role that requires the ability to troubleshoot complex technical issues, think critically, and provide creative solutions. If you have a passion for technology and enjoy working with people, we encourage you to apply.
Key Responsibilities
- Directly or indirectly resolve user technical issues as they arrive.
- Provide technical support for POS hardware and software, troubleshooting and resolving technical issues to ensure uninterrupted retail operations.
- Escalate user support requests to higher-level IT support specialists and experts if unable to resolve the issue on their own.
- Support IT department-wide operations by creating, editing, and maintaining IT documents.
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