Channel Support Specialist

5 days ago


Manila, National Capital Region, Philippines Sutherland Full time

Sutherland seeks a skilled Channel Support Specialist to provide exceptional support to our channel partners. As the primary point of contact, you will address inquiries and resolve issues promptly, ensuring seamless collaboration and fostering strong relationships.

Responsibilities
  1. Maintain detailed records of partner interactions and support activities.

  2. Collaborate with internal teams to identify training programs to enhance partner capabilities.

  3. Support the execution of channel marketing activities, including trade shows, online campaigns, and events.

  4. Monitor channel partner performance and provide feedback to drive continuous improvement.

  5. Conduct regular audits to identify competency gaps and propose improvements.

  6. Collaborate with internal teams to ensure partners have the resources they need.

  7. Assist in the creation and maintenance of partner enablement materials.

Qualifications/Skills
  • 2 to 3 years' experience in a support or customer service role, in a B2B environment.
  • Strong communication and interpersonal skills.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Excellent problem-solving skills and attention to detail.
  • Knowledge of industry trends in cybersecurity.
  • Excellent Mandarin and English communication skills.


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