Channel Order Specialist

7 days ago


Manila, National Capital Region, Philippines KMC Solutions Full time

Channel Order Specialist

We're looking for a new Channel Order Specialist to partner with our Channel team to help grow our client's fast-growing partner sales group.

As a Channel Order Specialist, you will support the Global Channel Sales team by managing deal flow and orders for customers that purchase through channel partners. Our client has a high volume of transactions, so the ability to manage multiple opportunities while keeping channel partners informed throughout the ordering process will be critical to success in the role.

What you'll achieve:
  1. Manage new and expansion opportunities for deals sold through channel partners
  2. Utilize Salesforce CPQ to build standard and custom price quotes upon request
  3. Track, validate, and process new orders submitted through Salesforce with regular updates
  4. Process channel customer requests to downgrade or cancel subscriptions
  5. Process channel customer requests for free trials
  6. Monitor the Global Partner Inbox and provide L1 support
About you:
  1. 4+ years in order management, preferably at a SaaS company
  2. Proficient in data entry, attention to detail
  3. Basic knowledge of Salesforce, Google Workspace, and Zendesk (nice to have)
  4. Excellent communication and organizational skills, both written and verbal
  5. Process-oriented with an appreciation for operational excellence
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