Technical Service Manager
5 days ago
Job Summary
The Technical Service Manager plays a crucial role in maintaining the HedgeServ global engineering and operations functions. This position involves providing technical assistance, coordinating resources, and ensuring the smooth operation of both the tech stack and operations technologies.
A successful candidate will possess excellent communication skills, both verbal and written, and be able to work effectively in a dynamic environment. They will also have the ability to manage multiple priorities and ensure timely resolution of technical issues.
Key Responsibilities
- Lead the Service Desk team in providing internal customer-facing technology services.
- Improve user experience through technology and workflow enhancements.
- Conduct audits and monitor performance metrics.
- Communicate high-priority incidents and facilitate post-resolution activities.
- Coordinate escalation contacts and arrange for onsite support when necessary.
- Address Alert tickets with urgency.
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