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Technical Service Delivery Manager

1 week ago

Manila, National Capital Region, Philippines Prime System Solutions Full time
Technical Service Delivery Manager

We are seeking a highly skilled Technical Service Delivery Manager to join our team at Prime System Solutions. As a key member of our NOC, you will be responsible for maintaining a stable and secure IT environment for our clients. Your primary focus will be on ensuring optimal network performance by developing and implementing automation solutions using scripting languages such as PowerShell and Python.

Key Responsibilities:
  • Develop and implement automation solutions to reduce failure rates and minimize engineer involvement, resulting in increased efficiency and productivity.
  • Create self-service solutions for clients to address common issues independently, enhancing their overall experience and reducing support tickets.
  • Maintain and secure a scripting repository, ensuring all scripts are up-to-date and compliant with industry standards.
  • Create custom reports using tools like Power BI and BrightGauge to show regular progress on automation initiatives.
  • Automate patching and endpoint compliance across Windows, 3rd party, and Mac environments using Kaseya VSA, Addigy, and Intune.
  • Manage and update the RMM platform, BrightGauge, and other analytics platforms, providing automated reports on patch status and endpoint compliance.
  • Collaborate with other IT teams to ensure seamless integration of automation solutions with existing systems and processes.
  • Maintain detailed documentation of automation scripts, tools, and procedures, facilitating knowledge sharing and best practices among team members.