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Technical Service Management Professional
1 week ago
About the Team
Our team is dedicated to delivering high-quality support to our customers and colleagues. As a Service Management Desk Manager, you will play a critical role in ensuring the smooth operation of our IT systems and processes.
Responsibilities
- Provide technical support to GSC staff, identifying and resolving complex issues.
- Collaborate with Operations management to ensure effective relationships and synergy between Operations needs and IT systems solutions.
- Develop and implement strategies to improve end-user education and reduce downtime.
Requirements
- Minimum 5 years of technical experience in Network, Telco, and End User Support.
- Excellent communication and relationship-building skills.
- Strong knowledge of project lifecycle management and group strategy.
- Practical understanding of business finance and budget management.
- Comprehensive understanding of policy and procedures within the industry.