Customer Service Professional

5 days ago


Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

At Global Process Manager Inc., we strive to be at the forefront of the marine supply industry through innovative solutions and exceptional customer service.

We operate from over 30 locations worldwide, providing comprehensive coverage of major shipping locations. Our dedicated team of 1,800 employees works tirelessly to ensure seamless ordering and delivery experiences for our valued customers.

The role of Sales Coordinator is pivotal in supporting our Sales Department's productivity improvement initiatives within our branches.

Responsibilities:

  1. Email Management:
    • Acknowledge customer Requests for Quotation (RFQ)
    • Address customer inquiries about item details, certificates, and photo specifications in collaboration with buyers
    • Manage general inquiries such as cash price lists, IHM requests, posted invoices, and WSC clarifications
    • Route payments to the AR team for customers
  2. RFQ Management:
    • Revise and update customer RFQs
    • Review and modify customer invoice accounts for uploaded sales quotations, assigning BTO requesters when necessary
    • Send quotations to customers based on branch instructions
    • Process imported stage integrated RFQs, verifying port of call before distribution to corresponding branches
    • Support Sales PIC in setting sales prices according to their guidelines
  3. Order Management:
    • Coordinate with WSC or buyers for order modifications
    • Handle Maersk Line orders
    • Facilitate direct orders requiring price locks
    • Verify and confirm orders as required
  4. Communicate POD and short supplied items to customers
  5. Conduct initial investigations into undelivered orders and credit issues as needed

Essential Qualifications:

  • Bachelor's degree holder
  • Prior sales or customer service experience advantageous
  • Strong analytical, communication, and interpersonal skills
  • Familiarity with MS Office applications
  • Excellent written and verbal English language skills


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