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Technical Service Engineer

1 week ago

Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time

At TECHNOGLOBAL TEAM, INC., we are seeking a highly skilled Technical Service Engineer to join our dynamic team. As an IT Support Engineer Level 2, you will provide comprehensive technical support to our MSP partners and their clients, working independently and collaboratively to deliver exceptional results.

The successful candidate will possess excellent communication skills, with the ability to clearly convey technical information to non-technical customers. You will also have strong problem-solving and decision-making skills, with expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations.

Responsibilities:
  1. Incident Management: Troubleshoot complex IT issues, ensuring timely resolution of tickets and proactive monitoring of systems to prevent potential problems.
  2. Monitoring and Management of System Alerts: Identify and address potential issues before they escalate, using IT monitoring tools and incident management systems.
  3. Communication with Customers: Provide exceptional customer service, clearly conveying technical information to non-technical customers.
  4. Documentation and Knowledge Sharing: Document processes and procedures, sharing knowledge with the team to drive continuous improvement.

What We Offer:

  • A dynamic work environment that fosters continuous learning and professional growth.
  • Competitive compensation and benefits package.
  • Opportunities for career development and advancement.
  • A supportive team culture that values collaboration and open communication.