Technical Support Professional

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeTroubleshooting Full time ₱6,000 - ₱7,200

As a Technical Support Specialist, you will provide exceptional remote support to customers. Your key responsibilities include reviewing and updating support tickets, troubleshooting technical issues, and documenting resolution steps. You will also communicate effectively with customers to address their needs and contribute to creating and improving knowledge base materials.

Key Responsibilities:
  • Manage and update support tickets for efficient tracking.
  • Troubleshoot technical issues and document resolution steps.
  • Communicate effectively to address customer needs.
  • Contribute to creating and improving knowledge base materials.

You should have strong written/verbal communication and troubleshooting skills, as well as familiarity with Google Suite, Microsoft Suite, and CRM systems. Additionally, you should have attention to detail, problem-solving abilities, and a team-player mindset.

Required Skills & Qualifications:

  • Strong written/verbal communication and troubleshooting skills
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems
  • Attention to detail
  • Problem-solving abilities
  • Team-player mindset

Benefits:

Working as a Technical Support Specialist offers the opportunity to work remotely, providing flexibility and autonomy in your work environment.

Others:

By joining our team, you will be contributing to the creation and improvement of knowledge base materials, which will help to enhance the overall customer experience.

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