Remote Technical Support Professional

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeTechnical Full time ₱3,000,000 - ₱5,000,000
Technical Support Representative Job Overview

We're seeking skilled and customer-focused professionals to provide technical assistance and troubleshooting support for various clients across industries. As a Technical Support Representative, you will be responsible for responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system

To succeed in this role, you'll need strong communication skills, technical aptitude, and problem-solving abilities.

Required Skills and Qualifications:
  • Previous call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection

In this role, you will have the opportunity to develop your technical expertise and work with a variety of clients from different industries. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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