Support Professional

12 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱2,500,000 - ₱5,500,000
Support Professional Role

We are seeking a dedicated and highly skilled Support Professional to join our organization. As a key member of our support team, you will play a crucial role in delivering exceptional support to clients and ensuring a positive customer experience.

Key Responsibilities:
  • Provide prompt and efficient support to clients via phone, email, and chat using client CRM software such as Salesforce.
  • Address customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.
  • Collaborate with internal teams to escalate and resolve complex technical problems.
  • Identify opportunities for process improvement and efficiency in customer support procedures.
  • Work closely with team members and management to implement enhancements to existing processes.
  • Maintain accurate and detailed records of customer interactions, technical issues, and resolutions.
  • Contribute to the development and updating of knowledge base articles and support documentation.
  • Communicate effectively with clients to understand their needs and expectations.
  • Provide regular updates and feedback to customers regarding the resolution of their issues.
  • Monitor and evaluate customer interactions to ensure service quality meets or exceeds company standards.
  • Participate in quality assurance initiatives and training programs.
Requirements:
  • Professional English fluency.
  • Experience using Salesforce.
  • Minimum 3 years of experience in customer support.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously.
  • Fast learner with adaptability in a fast-paced environment.

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