
Caregiver Advocate
1 day ago
We are seeking an Empowerment Associate to join our team. This role is responsible for managing the family empowerment function, helping families reach their potential, and supporting best-in-class clinical training.
Main Responsibilities
- Family Empowerment Manage the family training pipeline, help families overcome obstacles, and support clinical training to care for others.
- Families Support Guide families through the healthcare maze, be their biggest cheerleader during highs and lows, and provide ongoing support.
- Cross-Functional Partnership Partner with technology, clinical, and product teams to advance our mission and drive collaboration.
- Community Building Coordinate meet-ups, introduce families to each other, and organize events, seminars, and conversations that empower families to rely on one another.
Qualifications
- Bachelor's degree in a relevant field or equivalent experience.
- At least 1-4 years of sales or customer success experience in a professional role, including account management, customer success development, call center development, project management, and business analytics.
- Excellent communication, project management, and process execution skills. Ability to handle complex initiatives, set goals, and optimize workflows.
- Deep empathy, tenacity, charisma, and patience.
- Families First We prioritize the well-being of our families, building strong relationships and asking,
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