Clinical Patient Care Advocate

17 hours ago

Davao City, Davao, Philippines beBeeCare Full time $46,700 - $71,874

Job Opportunity

The Role

This Care Coordinator serves as the primary liaison between patients and healthcare providers, ensuring the delivery of high-quality care.

This role requires proactive communication, exceptional organizational skills, and the ability to manage complex patient care needs while maintaining confidentiality.

This position is remote, offering flexibility in working from home.

Key Responsibilities:
  • Patient Care Coordination:
    • Serve as the main point of contact between patients, caregivers, and healthcare teams, ensuring seamless care.
    • Monitor and maintain care quality by completing quality assurance activities.
    • Keep informed of patient care issues, including complaints and changes in patient status.
    • Handle non-clinical inquiries from patients and caregivers promptly.
    • Ensure schedules reflect vendor authorization and patient preferences.
  • Communication & Documentation:
    • Communicate with patients, families, physicians, and care teams regarding scheduling and plan-of-care updates.
    • Maintain accurate documentation for all caregivers and patients.
    • Handle incoming calls and correspondence regarding patient status and reporting.
    • Log events, patient progress, and care-related activities.
    • Maintain patient confidentiality and dignity in all communications.
  • Collaboration & Support:
    • Work closely with the patient care coordinator on operational issues.
    • Manage phone calls and correspondence in a supportive manner.
    • Provide additional support and responsibilities as assigned.
Qualifications:
  • Registered Nurse with NY License.
  • Must be bilingual in Spanish.
  • Minimum of 3 years of care coordination or related experience.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service skills with empathy and patience.
  • Ability to handle difficult situations professionally.
  • Knowledge of HHA Exchange is highly preferred.
Service Fee:

Industry standards applicable to the state depending on work experience and level of expertise.

Hours:

US Eastern Standard Time (EST) - 9am to 6pm

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