Empowering Family Caregivers

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCare Full time $60,000 - $80,000
Family Care Advocate

Making a difference in the lives of families is at the heart of our mission. We strive to provide top-notch support, empowering caregivers and family members to receive the care they need.

About the Role:

  • We are seeking a passionate and empathetic individual to join our team as a Family Care Advocate.
  • The successful candidate will work closely with families, providing guidance and support throughout the documentation process.
  • This role requires strong organizational skills, attention to detail, and excellent communication abilities.
  • You will be responsible for collecting, reviewing, and tracking required documentation from caregivers and families.
  • A key aspect of this position is conducting outbound calls and responding to inbound inquiries, ensuring clear guidance and compassion are provided to families.
  • Manage a high volume of daily phone interactions, demonstrating professionalism and efficiency.
  • Verify that all documentation is accurate, complete, and compliant with state regulations and Medicaid/Medicare requirements.
  • Communicate effectively with families via phone, text, and email to ensure a supportive experience.
  • Maintain well-organized records, monitor upcoming expirations, and send timely reminders to prevent lapses.
  • Partner with onboarding, credentialing, and family support teams to ensure a seamless process for families and caregivers.

Required Skills and Qualifications:

  • Extensive experience in customer service, administrative support, or healthcare-related roles.
  • Proven ability to manage high-volume inbound and outbound calls in a fast-paced environment.
  • Strong organizational skills with exceptional attention to detail in document review and tracking.
  • Clear, professional communication skills, both verbal and written.
  • Proficiency with CRM systems, shared drives, and/or document management tools.
  • Ability to handle multiple priorities, manage follow-ups, and consistently meet deadlines.
  • Compassionate, patient, and empathetic approach when supporting families and caregivers.

Benefits:

  • Competitive compensation packages reflecting the value you bring.
  • Generous paid time off allowing you to recharge, along with 10 paid company holidays.
  • Team bonding activities connecting you with colleagues through collaboration and fun.
  • Growth opportunities building your leadership skills while working with diverse teams.

Others:

We strive to create an inclusive and compassionate work environment where every individual feels valued and supported.

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